Slot Service Technician Supervisor, GEM

at Delaware North in Naperville, Illinois, United States

Job Description

The Opportunity

Delaware North Gaming is searching for full-time Slot Service Technician Supervisors to join our team at GEM in Naperville, Illinois. Our ideal Slot Service Technician Supervisor is an expert with operating electronic and video gaming technology. You will use your skills to lead a team of Slot Service Technicians and ensure all work is carried out efficiently while sharing your technical know-how knowledge. Slot Service Technicians are essential to the daily operations at the venue, be part of the action and join the team today.

shift: 5:30PM – 2:30AM – days vary


Minimum pay rate: $20.00 / hour

Information on our comprehensive benefits package can be found at .


We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

+ Weekly pay

+ Employee assistance program

+ Training and development opportunities

+ Employee discounts

+ Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.


+ Arrange the working schedule for the slot service technician team to ensure all assigned tasks can be accomplished.

+ Lead the slot service technician associates; share gaming machinery and electronic expertise.

+ Encourage personal development among the slot technician team.

+ Ensure all established policies and procedures are adhered to to ensure the protection of assets and associates.

+ Conduct walk-a-rounds to ensure all equipment is operational and in compliance with state gaming regulations.

+ Assist with troubleshooting issues; arrange vendor repairs if machinery cannot be fixed in-house.

+ Be an ambassador for the location.

+ All other duties assigned.

+ Valid Driver’s License required.


+ Minimum of 3 years’ related work experience required.

+ Minimum 1 year previous supervisory experience.

+ Must be able to obtain and maintain a state gaming license.

+ Excellent computer skills including e-mail, spreadsheets, graphics, routine database activity, and record-keeping, as well as basic smart-phone and GPS knowledge.

+ Maintain a valid state driver’s license.

+ Able and willing to work flexible work schedule.

+ Strong knowledge of gaming regulations preferred.

Physical Requirements

+ Ability to operate a motor vehicle for extended periods of time.

+ Able to lift and carry a minimum of 70 pounds occasionally.

+ Ability to stand, sit, and kneel for brief periods.

+ Ability to work in an indoor, loud, and smoky

Shift Details

2nd Shift

Who We Are

Delaware North Gaming operates GEM – Gaming & Entertainment Management – Illinois LLC – in Naperville, Illinois. GEM provides the best gaming equipment, video gaming terminals, and services for casino operations. Delaware North Gaming offers a wide variety of gaming options such as player slots and video gaming machines, table games, poker rooms and tournaments, and mobile sports betting.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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Job Posting: JC248390713

Posted On: Sep 23, 2023

Updated On: Dec 01, 2023

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