Quality Assurance Engineer (INFORMATION SYSTEMS ANALYST I - Option A)

at Illinois Department of Innovation & Technology in Chicago, Illinois, United States

Job Description

30% Under general direction, serves as a Quality Assurance Engineer performing difficult and specialized professional work in the Quality Assurance & Monitoring Unit for the Department of Innovation & Technology (DoIT):

  • Reviews, monitors, and recommends changes to required documentation of software development throughout the System Development Life Cycle (SDLC)
  • Monitors production release methods to ensure compliance with department policies.
  • Prepares quality assurance reports and compliance statistics and provides to upper management.
  • Assists with establishing standards and Department polices to comply with State of Illinois (SOI) quality assurance standards and Information Technology Infrastructure Library (ITIL) which complement and reflect industry best practices.
  • Works with development staff to ensure compliance with established policies and guidelines.
  • Assists with internal/external audit events when directed.

25%  Serves as a designated lead worker:

  • Assigns and reviews work.
  • Provides guidance and training to assigned staff.
  • Advises immediate supervisor regarding staff work performance.

25% Provides quality assurance services for systems supported by the division:

  • Prepares user and operational guidelines, operational manuals, and system documentation.
  • Performs necessary system analysis.
  • Prepares project and system documents to authenticate current system operations and planned and necessary application changes.
  • Monitors the performance of the quality management system, producing data, and measuring quality operations against set standards.
  • Prepares reports for management.
  • Analyzes data to identify patterns and potential root cause issues through data analytics.
  • Performs tests and provides statistics using quality process control tools

10% Provides training and guidance of quality assurance standards to various units within the Division:

  • Tracks participation and compliance of IT Staff throughout the division.
  • Researches repetitious issues using data analytics and analysis of failure points to determine root cause issues and recommends corrective action plan to management to mitigate and or resolve the issues.
  • Works outside of normal hours to meet deadlines.

5% Keeps abreast of new developments in the Information Technology (IT) field:

  • Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on IT products, vendors, techniques, and procedures.
  • Attends demonstrations and exhibitions related to assigned operations

5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

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Job Posting: 11314654

Posted On: Sep 25, 2023

Updated On: Oct 06, 2023

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