at Joliet Junior College in Joliet, Illinois, United States
Job Description
Position Title:Office Assistant II
Job Description:POSITION TITLE:Office Assistant II
STATUS:Part time
DEPARTMENT: Office of Student Rights & Responsibilities
DIVISION: Student Development
CLASSIFICATION: Non-exempt
UNION: TOSSC
REPORTS TO: Dean of Students
PLACEMENT: Clerical, Grade 6
MINIMUM PAY RATE:$16.47 per hour
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.
POSITION SUMMARY
To provide a wide variety of responsible and complex clerical, training, and other duties requiring the exercise of a moderate level of discretion; to provide professional, effective, and efficient customer service assistance to students, faculty, college personnel, and vendors. Serves under the direction of Dean of Students. Initiative and independent action in establishing or adapting work procedures to new situations are required. Ability to quickly acquire knowledge of and interpret policies and procedures within the Department and College Systems, as well as the acquisition and maintenance of all technological system, hardware and software. Ability to travel to and work at other campuses. Adjustments to arrival and departure times such, evenings and Saturdays are expected. The position within Photo I.D. Services is responsible for the leading the college's Photo I.D. system and programs. This position will assist with training and supervision of other employees in the Photo I.D. process. This position will also support the day-to-day operations of the Office of Student Rights and Responsibilities.
ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Provide exceptional customer service and user support to all visitors including students, faculty, staff, and vendors. Educate students on support services offered by the Office of Student Rights and Responsibilities and providing general assistance as needed. Answer inquiries and provide information and referrals to other student development areas. Monitor and process budget expenditures, order supplies, and maintain supply inventory.
2. Maintain tracking records for ID issuance on 3 campuses.
3. Provide training to Library Staff at Romeoville campus on how to issue IDs.
4. Develop and implement procedures for Photo I.D. carding process and incorporate into college procedures and publications.
5. Answer calls, make calls, or perform outreach via email or other systems. To coordinate with varying on-campus departments to maintain an effective carding system, such as campus police, financial aid, the bookstore, adult education and new student orientation. In addition, work with Human Resources to implement the employee I.D. cards processes, policies, and procedures.
6. Provide excellent student support by building rapport, listening attentively, defusing escalated concerns, confirming understanding, and connecting students with appropriate services.
7. Develop relationships with local businesses that offer JJC student discounts.
8. Schedule the Photo I.D. mobile unit at campus-wide events and other locations, as well as develop and maintain Photo ID online carding system and maintain related records. Must be able to use photo editing software to correct online photo submissions as well as work with IT to maintain and troubleshoot all Photo I.D. equipment and software.
9. Research and collaborate with IT on the selection and purchase of new hardware and software, as well as research and advise on current and new ID practices across the industry.
10. Develop and maintain scheduling for office coverage.
11. Support the OSRR's Student Mental Health & Wellness... For full info follow application link.
ANTI-DISCRIMINATION STATEMENT
Joliet Junior College is committed to maintaining an environment that is safe and free from discrimination, harassment, and misconduct on the basis of sex, which includes sexual orientation or gender-related identity. The College prohibits sexual harassment, sexual assault, sexual misconduct, stalking, and relationship/dating violence has put measures in place to ensure a safe and healthy educational and employment environment, and meet legal requirements in accordance with: Title IX of the Education Amendments of 1972 (Title IX), which prohibits discrimination on the basis of sex in the College's programs or activities; relevant sections of the Violence Against Women Reauthorization Act; Title VII of the Civil Rights Act of 1964, which prohibits discrimination on the basis of sex or sexual orientation, including gender-related identity; and the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), which requires timely warning to the community of certain immediate threats.
