at AbbVie Inc. in North Chicago, Illinois, United States
Job Description
AbbVie Endocrinology Inc. in Lake County, IL seeks Manager, IT Operations. Drive IT Operations activities within the AbbVie Endocrinology, Inc. (AEI) Business Unit. Responsible for supervising the job responsibilities for five (5) direct reports (one (1) Business Systems Analyst, Patient Care Solutions and four (4) Consultants). Utilize ITIL or ITSM framework for IT service delivery using Service Now and similar tools. Responsible for overall operations and governance of AEI’s applications in line with AbbVie’s operations and ITIL service delivery framework. Measure, monitor and provide transparency of AEI’s application health to AEI business and leadership. Establish and maintain strategic level working relationship with functional counterparts in the Technology Domain teams. Employ understanding of pharmaceutical business and experience with HIPAA guidelines. Serve as initial contact point for strategic initiatives initiated by the Technology Domains teams that require AEI’s support and resources. Responsible for employing Relationship Management and influencing skills for both technical and non-technical audiences. Manage and certify compliance with the Change, Release, Deployment and other Service Transition processes. Employ design and development experience using various programming languages, databases and technologies such as Java, .NET, Python, XML, JSON, Webservices, PL-SQL, Oracle, Teradata, Redshift, Informatica PowerCenter, Mercury Quality Center, Spotfire, etc. Employ experience working in Agile and scrum using JIRA and confluence, and Data Governance and Master Data Management (MDM) using Informatica MDM, IBM Infosphere. Responsible for Function as overall Governance lead, to ensure common practices and processes across AEI applications. Employ experience with Program Management (e.g. Service Delivery, Budget, Performance Management, etc.) using Project and Portfolio Management (PPM) tools such as Broadcom’s Clarity and SAP Fieldglass. Employ experience in all phases of the software development lifecycle (SDLC) including inception, planning, requirements, design, development, quality assurance, deployment and operations. Responsible for the overall Demand, budget & resource management for applications under the area to interact with the business users, Technology Domain team and infrastructure team to understand prioritize minor enhancements demand and drive the enhancements with the service provider. Employ experience with business processes improvement, transformations, digitization, and modernization. Serve as an AbbVie primary contact point and Primary level of escalation for Incidents and Problems. Assist the prioritization and escalation of systems recovery issues with the service provider, cross-functional teams, domain teams and infrastructure teams. Manage the relationship with vendors and AbbVie’s internal IT groups to ensure superior service delivery for all application maintenance and activities. Employ understanding of systems and infrastructure such a Cloud, networks, datacenters, storage, VDI, VPN, different service models- PaaS, DbaaS, IaaS and business continuity Plan (BCP). Provide guidance and direction to other professionals, act in consulting and/or advisory capacity, coordinates highly complex problems and tasks, and processed to meet and operate under deadlines.
Bachelor’s degree or foreign academic equivalent in Computer Science, Electrical Engineering or a closely-related field of study with at least four (4) years of experience in: (i) ITIL or ITSM framework for IT service delivery using Service Now and similar tools; (ii) pharmaceutical business and experience with HIPAA guidelines; (iii) Relationship Management and influencing skills for both technical and non-technical audiences; (iv) design and development experience using various programming languages, databases and technologies such as Java, .NET, Python, XML, JSON, Webservices, PL-SQL, Oracle, Teradata, Redshift, Informatica PowerCenter, Mercury Quality Center, Spotfire, etc.; (v) experience working in Agile and scrum using JIRA and confluence, and Data Governance and Master Data Management (MDM) using Informatica MDM, IBM Infosphere; (vi) Program Management (e.g. Service Delivery, Budget, Performance Management, etc.) using Project and Portfolio Management (PPM) tools such as Broadcom’s Clarity and SAP Fieldglass; (vii) all phases of the software development lifecycle (SDLC) including inception, planning, requirements, design, development, quality assurance, deployment and operations; (viii) business processes improvement, transformations, digitization, and modernization; and (ix) Understanding of systems and infrastructure such a Cloud, networks, datacenters, storage, VDI, VPN, different service models- PaaS, DbaaS, IaaS and business continuity Plan (BCP).
Respond by email to: AbbVie Inc./Attn: L. Borre, job-opportunities@abbvie.com. Refer to ad code: ABVE-002-LB.
