Experience Design Manager

at U.S. Bank in Chicago, Illinois, United States

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

At Bento (which is now a part of the U.S. Bank family), we believe there’s a better way for businesses to manage and control expenses. We genuinely care about people in everything we do, and we are dedicated to building the best possible products and experiences at every touchpoint for our customers.

We are looking for a talented and passionate designer manager who can thrive in a fast-paced environment and has a vast understanding of the end-to-end design process. You will enhance our user experience with an intuitive and friendly design based on analysis and creative patterns constructed to solve our customer’s needs. With your hands-on attitude, you’ll work with the team through all parts of the design process, from concept development, design flows, interaction, and visual design, to final specs. You will work closely with the product and engineering teams to identify new improvement opportunities, implement innovative concepts, and create delightful new experiences.


+ Deeply understand our customers and users and be their champion

+ Lead a team of designers

+ Design seamless and intuitive user experiences across web and mobile interfaces

+ Craft compelling sketches, user flows, wireframes, prototypes, and mockups

+ Create consistent and cohesive design patterns

+ Partner closely with product and engineering and contribute to the product vision

+ Effectively communicate conceptual ideas and design rationale

+ Follow full design process from market research to conceptualizing and designing

+ Analyze consumer behavior to gain user insights and identify opportunities to optimize the usability of a product

Skills and competencies required:

+ BA/BS or Master’s degree in Design, Anthropology, Human-Computer Interaction (HCI), Human Factors, Human Machine Interface Design, Communication Design, Psychology, Sociology, or related fields

+ 5+ years of experience as a UX/Visual designer manager for web, mobile, responsive, or emerging platforms

+ Previous experience designing complex, multi-functional, large-scale applications

+ Strong understanding of the modern web technology stack

+ Proficiency in industry UX/Visual design standards and prototyping tools such as Sketch, inVision, Photoshop, Figma, or equivalent

+ Strong web & mobile design portfolio that showcases visual design and interaction design skills

+ Detail-oriented, user-centric mindset able to deconstruct complex issues

+ Knowledge of and ability to apply human behavior patterns for design recommendations

+ Storyteller with the ability to listen, present, and sell through empathetic visuals

+ Experience transforming complex frames into simple flows

+ Understanding of information architecture, design patterns, and interaction design

+ Ability to clearly and effectively communicate design processes, flows, ideas, rationale, and solutions to teams and stakeholders

+ Experience with receiving and implementing feedback and constructive criticism

+ Familiar with tight deadlines, changing priorities, and multidisciplinary challenges

+ Ability to stay up-to-date on best practices and industry trends in UX design

+ Excellent interpersonal, written, and communication skills

+ Understands HTML, JavaScript, CSS, and other digital technologies

+ Experience creating style guides, pattern libraries, infographics, and iconography

+ Focused on research and data-driven recommendations

+ Familiar with accessibility practices

Preferred Skills/Experience

+ Proactive, goal-oriented individual who take pride in what they do

+ Entrepreneurial and intellectually curious people

+ Interest in crafting intuitive banking experiences to solve real customer problems

+ Proven experience designing for consumer-focused products in FinTech is a plus

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .

Learn how the way we work at U.S. Bank ( drives meaningful relationships with our customers and collaboration across the company.


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (\EEOC\KnowYourRights6.12ScreenRdr.pdf) EEO poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $139,995.00 – $164,700.00 – $181,170.00

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Job Posting: JC248862888

Posted On: Sep 30, 2023

Updated On: Nov 03, 2023

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