at Salesforce in Chicago, Illinois, United States
Job Description
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Job CategoryOperations
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Overview
The Salesforce Professional Services team is seeking a transformative Senior Director of Analytics and Systems Strategy who will champion our global analytics, business intelligence and systems strategy endeavors. The role is pivotal in enhancing our core technology stack to drive superior data quality and actionable insights. With a distinguished background in professional services within the SaaS sector, the ideal candidate will have demonstrated expertise in deploying and overseeing advanced BI systems. This role is instrumental in strategic planning, advancing reporting and analytics capabilities, and developing a deep comprehension of software systems to foster an environment where data-driven decision-making propels our global operations to new heights.
Responsibilities
Architect and propel a strategic vision for analytics, reporting, and business intelligence, crucial for supporting and advancing global operations, particularly enhancing sales and delivery functions.
Lead the elevation of our core technology stack, especially our PSA tool, focusing on data quality improvements to fortify analytics and process improvements to drive positive business outcomes.
Cultivate a synergistic partnership with the Business Technology team, establishing an operating model that ensures fluid workflow, robust communication, and prioritization of business leaders' needs.
Dynamically innovate and refine KPIs to align with our evolving strategy, supporting the sales and delivery functions' changing needs.
Establish an agile operating model within the Analytics and Systems & Tools teams to swiftly address business needs, embedding critical analytics into all operational and strategic processes.
Direct a high-performing, global team to deliver exceptional analytics and reporting solutions, enhancing decision-making across the organization for our sales and delivery leaders and practitioners.
Engage closely with License Sales operations, reporting, and compensation teams to align compensation, reporting programs, and processes with the overarching company strategy.
Lead the maintenance and enhancement of BI systems and reporting tools, acting as a subject matter expert in reporting topics, to support the organization's analytical and reporting needs.
Required Qualifications
Over 15 years of experience in professional services, with an emphasis on analytics, business intelligence, finance, operations, and systems strategy.
Must have led a similar function at scale, within a SaaS environment.
Demonstrated success in BI consulting, system implementation, and the enhancement of technology stacks for improved data quality and analytics both externally for customers and internally to improve business operations.
Proven experience in developing and implementing reporting and analytics solutions across a global organization, with a specific focus on supporting sales and delivery functions.
Deep knowledge of professional services specific tools and functionality, such as PSA, CRM, CLM.
Expertise in BI tools such as Tableau, demonstrating a strong ability to leverage tools to drive business intelligence.
Exceptional leadership qualities with the ability to mentor and manage a globally distributed team.
Significant project management experience, with a history of improving forecasting processes and operational income estimates.
Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
