Call Center Representative

at Legacy Parking Company in Chicago, Illinois, United States

Job Description

Call Center Representative

Job Details

Job Location

Salary Range

Description

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representatives to our team in downtown Chicago. Our Call Center team is the voice of our company and we are looking to hire people who have a positive attitude and give off a cheerful demeanor. It’s crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).

Primary Responsibilities:

+ Answer a high volume of inbound calls and respond to emails as well as live chats from customers

+ Handle escalated issues and customer complaints

+ Resolve customer concerns while providing top of the line service

+ Navigate internal database and input customer information

+ Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve

+ Act as a team leader when the manager is unavailable

+ Provide an excellent customer experience with every call

Qualifications:

+ Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.

+ Ability to work in fast paced environment

+ Ability to navigate multiple internet based applications simultaneously

+ Excellent verbal and written communication skills

MUST HAVE OPEN AVAILABILITY WITH OVERNIGHT AVAILABILITY A MUST

This is not a remote position. It is required to be onsite.