Salesforce Administrator (Service) - Remote

at North American Corporation of Illinois, LLC in Glenview, Illinois, United States

Job Description

Position Overview

BradyPLUS is seeking a Salesforce Administrator (Service) who will play a pivotal role in shaping the daily operation of our business. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce Org with a focus on Service Cloud and Field Service Lightning (FSL). This role is not just about gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap. It's about making a real difference to our user experience and ensuring efficiency is always a priority.

We are looking for someone with a thorough understanding of the Salesforce platform who can assess both our current setup and our business objectives to identify areas of improvement quickly. The Salesforce Administrator (Service) should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of Salesforce projects. This role offers a unique opportunity to liaise with Operations, Sales, Service, and other department stakeholders at all levels, translating technical information into layman’s terms, and clearly explaining design options and their potential impact. It's a chance to grow, learn, and make a real impact in our organization.

The Salesforce Administrator (Service) will work alongside our Senior Salesforce Administrator, who will transition to focus on Sales Cloud once this position is hired. Both roles will report directly to the Director of CRM Technology.

Responsibilities Include;

• Day-to-day administration and oversight of the Salesforce Org, specifically Service and FSL.
• Manage users, profiles, roles, permission sets, and other Org-specific access responsibilities and support.
• Manage and build on existing security by streamlining the permission sets and current security/visibility model for access to different groups of users.
• Gain a deep understanding of the Org setup and internal service processes to provide support to service, dispatchers, field technicians, and other service and field service roles as needed.
• Design, implement, and manage case object and case management processes for service teams.
• Understand current Salesforce AI capabilities specific to Service Cloud and recommend solutions to increase productivity and deliver personalized customer experiences faster.
• Generate and analyze simple and complex Salesforce reports based on business needs as requested by service, field service, and other internal business partners.
• Manipulate data for import, export, upsert, and update as required between Salesforce and various systems.
• Gather all business needs and requirements to design high-quality solutions via custom objects, custom fields, advanced formula fields, flow automations, validations, and processes.
• Perform system enhancement review/assessment within a test environment and evaluate other quality assurance tasks before promoting to production.



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Envoy Solutions is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.