at Humana in Springfield, Illinois, United States
Job Description
Become a part of our caring community and help us put health first
MarketPoint Technology operations and enablement focuses on front line and back-office sales tools and reporting systems, including their function and performance while streamlining internal operations through the implementation of new sales enablement data, reports, tools and capabilities. Helping to drive the process of realizing the value of technology modernization of an organization by leveraging various tools and capabilities.
The MarketPoint Associate Vice President, Technology Solution Implementation role will own a portfolio of operational, strategic, and improvement initiatives aligning short term and long-term technology operations roadmaps across the organization.
Key responsibilities include, but are not limited to:
+ Oversee day-to-day operations and performance of tools as they enable sales leaders, agents, and member interactions and processes.
+ This leader will be a thought leader who excels at building productive relationship across functions, empowering, inspiring, and challenging key partners and team members
+ Conceive of, develop, deliver, and manage products for MarketPoint use
+ Ensure Sales Leadership as well as Operational Teams are equipped with the necessary tools and information to achieve operational goals and objectives
+ Aggregate the unique needs of MarketPoint and bridge technology gaps to deliver and maximize impact and outcomes.
+ Lead desktop, digital, voice, data, reporting, IVR and UAT end to end; including technology activity and work products
+ Lead transformation of UAT processes and improve defect rates and speed to market.
+ Improve end user adoption through disciplined change management practices
+ Assess current capabilities as well as the competitive landscape to ensure MarketPoint tools are differentiated in the market.
+ Establish and direct end to end quality standards across multiple tools and teams.
+ Partner with enterprise stakeholders to create capacity, transparency, and peak season delivery.
+ Lead sales enablement tools lifecycle processes cradle to grave.
+ Identify integration opportunities to simplify the end user ease of use.
+ Improve new user adoption and time to competency via user centered design principles.
+ Advocate for simpler data access and stakeholder utilization of new data insights made available from tools.
+ Lead LPM, SAFe and MarketPoint’s portfolio management transformation.
+ Establi
