at Rocket Software in Springfield, Illinois, United States
Job Description
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
Job Description Summary:
The Senior Solutions Advisor will provide advanced technical support in the field for IBM OMEGAMONs portfolio in specific OMEGAMON for Messaging on z/OS and IBM zSystems solutions. Serves as the lab advocate to ensure the customer’s expectations are set correctly related to technical issues on the software. Assists sales in presenting and demonstrating these products and/or solutions to customers and support/drive POCs and POTs as well as providing deployment support and education as needed. The Advisor will represent the customers’ needs to the development team to ensure development roadmaps support clients’ needs.
Essential Duties and Responsibilities :
+ Set up, configuration and usage of the OMEGAMON for Networks on z/OS, OMEGAMON for Messaging on z/OS and OMEGAMON for Storage on z/OS products
+ Understand and articulate complex business problem(s) customers are trying to solve for, to identify the right technology to bring forward to the customer
+ Present and deliver highly technical product training
+ Interact with lab and product support to research and respond to detailed questions from prospective and current customers
+ Deliver proof of concept and proof of technologies to customers
+ Ensure that clients’ needs have been met and that product/solution is fully functioning according to specifications
+ Share customer feedback to product management in a variety of customer environments
+ Identify opportunities for additional customer technology enhancements through understanding of mainframe solutions
+ Deliver services that allow for successful proof of concept and post-sales deployment of OMEGAMON portfolio
+ Guide client in the set-up and configuration of OMEGAMON mainframe solutions and train customers in administration and use of those products
+ Convey technical details to technical and non-technical audiences
+ Act as the product expert for all audience levels with customers and within the lab
+ Eagerness to expand solution coverage across brands
+ Ability to support customers in Asia-Pacific (preferably in local language) while working closely with US-based Support Teams
+ Manage multiple projects simultaneously from start to finish
+ Handle objectives professionally, answers questions quickly and coherently, deals with challenges assertively and persuasively
+ Mentors entry-level Solution Advisor
