at Kinseth Hospitality Companies in Champaign, Illinois, United States
Job Description
What we offer:
+ Competitive starting wages
+ Health, Dental, Vision and other benefits available after 60 days
+ DailyPay
+ 401k
+ Paid Training
+ Paid PTO
+ Referral program
+ Discounts at all Kinseth Hotel Corporation hotels and restaurants
SUMMARY
Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
+ Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC & franchise operating procedures for all hotels.
+ Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.
+ Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.
+ Develops and maintains guest information files regarding the property, community and surrounding attractions.
+ Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
+ Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.
+ Sends out letters of confirmation or returns checks when registration cannot be accepted.
+ Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.
+ Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.
+ Patrols public rooms, investigates disturbances, and resolves conflicts.
+ Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.
+ Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.
+ Train, oversee, and co
