at Northwestern University in Evanston, Illinois, United States
Job Description
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Job ID50340
LocationEvanston, Illinois
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Department: Temp Center
Salary/Grade: TMP/01
Position: Temporary Customer Service Specialist
Hours: This is a part-time position (20 hours per week/ 3 days flexible\hybrid)
Pay: $21.00 per hour
Campus: Evanston
Approximate start date: 5/28/2024
Approximate end date: 5/1/2025
Northwestern University is seeking a temporary Part-time Customer Service Specialist for the Evanston campus.
Temporary Job Description:
The Facilities Customer Support Specialist (CSR) provides support to internal (Facilities) and external (University) stakeholders to ensure Facilities can deliver safe, sustainable, and a reliable campus environment.Responsible for processing all activities included in the lifecycle of service requests from receipt through completion, ensuring data accuracy integrity for successful inclusion in financial reporting.The CSR must maintain a close working relationship with all units in Facilities and schools and units at the University and is relied upon to support various programs and procedures administered by leadership.All functions are performed with a high degree of independence and must be performed with integrity.
The role will support the department's mission and values by exhibiting the following: inclusiveness, respect, initiative, collaboration, innovation, and accountability. The incumbent will strive to provide excellent service when performing job responsibilities and will practice safe work procedures and follow safety rules at all times.
Qualifications Required:
A bachelor's degree or the equivalent combination of education, training and experience;
Strong writing skills;
High level of organizational skills and attention to detail;
Diligent and can work independently;
Experience working with confidential information;
Professionalism;
Flexibility, adaptability in a fast paced environment.
Software Required:
MS Office suite 2013 (Word, Excel, PowerPoint, Outlook).
Northwestern University seeks to employ a varied and diverse range of dynamic people who understand the importance of our mission and vision. When you consider a temporary opportunity at Northwestern University, you know that you are joining an institution with a deep history of academic, professional and personal development.
Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
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Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply.
