at Uber Freight US LLC in Chicago, Illinois, United States
Job Description
About the RoleThe Account Manager II is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They will manage operational functions in the Over Dimensional and Heavy Haul Open Deck market for new and future business opportunities. Daily responsibilities will include executing on detailed OD/HH quoting requests, tracking OTP, along with high levels of customer facing communication. This advanced role will require extensive collaboration internally and across different levels of UF customer's organization. Servicing the customer and continuing to sell our OD/HH services to current and prospective customers will continue to help grow our success in this market.
What the Candidate Will Do
- Establish and maintain effective relationships with customer contacts, including shippers and receivers, through professional and timely communications and inquiry responses
- Responsible for understanding current market trends, to successfully offer pricing to customers’ requests for quotes
- Notify Shipper and/or Receiver of shipment status and reschedule pick-up/delivery appointments when necessary
- Set-up New Locations (Shippers/Receivers); and/or Set-up new vendors
- Correspond with customer and carrier sales team regarding accessorial charges
- Maintain current customer rates
- Responsible for confirming billing information is accurate and ready for invoicing
- Minimum 2+ years related experience
- College degree or equivalent
- Transportation/Logistics experience
- Knowledge of Microsoft Tools and Transportation Management Systems
Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
