at The Hershey Company in Hershey, Pennsylvania, United States
Job Description
Full-Time Sr Assistant Supervisor Food Service - Hershey's Chocolate World
Posted Date:
May 24, 2024
Requisition Number:
122115
Job Location: Hershey, PA
Hourly Pay Rate: $21.00 or more based on experience
Minimum Age: 18 years of age or older
Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays
Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.
This is a Full-Time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.
With that guest experience in mind, The Full-Time Senior Assistant Supervisor- Foods is the leader in guest service. This position will set the tone for the bakery and foods teams by demonstrating superior guest service and is responsible for coaching team members to maximize guest engagement.
The Full-Time Senior Assistant Supervisor- Foods is responsible for maximizing sales and supervising the day to day operations of Hershey's Chocolate World (HCW) Hershey's Kitchens area (to include but not limited to: Ice Cream, S'mores, Bakery, Food Hall, Kitchen and Bakery). The incumbent must be keenly aware of the balance required to support superior customer service and Hershey's Kitchens and food service sales. Responsibilities include direct PT Flex-Force employee supervision, zoning, coaching, training, tracking attendance/tardiness, disciplinary action, and performance appraisals. Responsibilities also include making some operational decisions and food display adjustments. The Full-Time Senior Assistant Supervisor- Foods is responsible for maintaining bakery and food displays to standards set by Global Hershey's Kitchens Team and food safety and sanitation in all areas. The incumbent participates in weekly Hershey's Kitchens staff meetings and provides insight on consumer feedback.
Major Duties/Responsibilities:
Employee Coaching and Supervision (60%)
Through observation and demonstration, effectively coach all part-time flex force attraction team members to maximize guest engagement
Communicate to all employees ensuring they are knowledgeable about attractions, promotions, marketing initiatives, and complex special events that impact the team
Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible guest service
Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines
Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices
Participate in Part-Time Flex Force annual performance feedback process
Facilitate attendance disciplinary process
Operations (20%)
Ensure efficient day-to-day operations of the Food Hall and Bakery
Strive for sales excellence and results
Support Food Hall and Bakery locations as needed
Support part-time labor planning for business needs
Support future Hershey's Kitchens and Food Service development and execution
Bakery and food merchandising (10%)
Responsible for ensuring the ready to serve food and bakery items are merchandised in a consistent manner
Monitor inventory levels and coordinate communication of need with bakery and kitchen production
Leader Duties (10%)
Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals while maintaining and elevating The Hershey Company brand reputation
Responsible for ensuring adequate staffing to meet the needs of the business which includes adjusting schedules to ensure appropriate coverage within budget
Responsible for crowd control and... For full info follow application link.
The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans
