at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Major Duties :
1. Focuses on resolution of complex transactions, where expertise is required to interpret policies, guidelines and/or processes
2. Assists with escalated situations including calls from clients.
3. Takes inbound calls daily to ensure service level agreements are met.
4. Serves as a reporting contact for internal and external clients; full ownership for one or more processes, reports and/or procedures including daily tasks placed in the work queue.
5. Analytically and procedurally competent, representing the team on cross-function process or project deliverables; emerging as an expert in a specific skill set but remains focused primarily on daily execution
6. Carries out complex activities with significant financial, client, and/or internal business impact
6. May have direct interaction with committees and/or Senior Management
7. Able to serve as a key subject matter expert and mentor to other more junior level employees
8. May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)
Knowledge :Excellent oral and written communication skills are required
Analytical and problem solving skills are required
Ability to facilitate discussions and reach decisions
Technically sound in area of expertise with broader knowledge of other business areas
Experience :
A College or University degree and/or some relevant work experience is preferred
At least two years of experience in the industry
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
