at Aon in Lincolnshire, Illinois, United States
Job Description
Aon is looking to fill a Resource Manager role!
We currently have an exciting career opportunity for a Resource Manager in our Lincolnshire, IL office. This position will support Aon's Client Services group.
Role Responsibilities
Works effectively with internal clients to solve business issues using relevant resources, tools and systems.
Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.
Assist specialists in developing effective relationships. Coordinate activities with other internal units as required to meet customer expectations.
Provide direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Participate in office and client visits/calls. Participate in the development of client solutions with Director, Client, Account Executives and Account Managers.
Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training. Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems.
Addresses unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals; research complex issues and handles to their resolution.
Uses knowledge and independent judgment to complete assignments consisting of numerous steps that vary in nature and sequence.
Communicates clearly with internal customers
Demonstrates technical competency
To Be Qualified for This Role:
3 or more years of work as a Client Service Representative and over 7 years commercial insurance and/or related business experience
Previous professional leadership experience
Verified managing experience with resource deployment and utilization
Must be able to acquire and maintain appropriate broker's license
Desired Skills (Not required, but will set you apart from others qualified):
BS/BA degree preferred
Strong Microsoft Excel Skills and accounting skills are a plus
Pay Transparency Laws:
The salary range for this position is $80,500 to $90,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion;... For full info follow application link.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.
