at Chubb in Chicago, Illinois, United States
Job Description
JOB DESCRIPTION
Chubb is seeking a Product Owner to lead Combined Insurance's efforts to deliver customer solutions and business automation that will improve the experiences of policyholders, agents, brokers, and employers. You will be joining our fast-paced, high energy, growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!
JOB SUMMARY:
As a Product Owner (PO), you will play a critical role in leading technology transformation and building business capabilities that allow Combined to compete in the market and deliver leading customer experiences. Product Owners will be aligned to the following strategic initiatives:
- Combined Connections: Deliver leading digital experiences and self-service capabilities related to claims, agent sales, broker sales, and benefits administration.
- Small Business Automation: Enable profitable growth and scale operations through expanded underwriting offerings, enhanced worksite sales digital experiences, and increased process automation.
- Billing & Premium Application: Deliver a premiere billing experience for both users and customers through enhancements and process automation that accelerate premium application and deliver scalable, digital-first capabilities that enable operational effectiveness.
As a dedicated member of an Agile team, the Product Owner will partner with business owners and stakeholders across Combined to successfully deliver the project, from defining requirements and designing solutions to articulating acceptance criteria and executing testing. This includes driving the end-to-end digital product lifecycle to achieve business outcomes aligned with strategic priorities and corresponding OKRs. The PO will lead a multidisciplinary squad to deliver high quality work product via faster/shorter iterative cycles. They will be responsible for driving decision-making and removing impediments to the team's progress by influencing key stakeholders, engaging with other POs to manage interdependencies, and escalating issues appropriately.
RESPONSIBILITIES:
- Own end-to-end product lifecycle, including visioning, research & data gathering, planning, execution, and measurement; accountable for the quality of work product and overall outcomes produced by the multidisciplinary squad throughout the lifecycle
- Develop, prioritize, and maintain the product roadmap and squad backlog to drive speed-to market and business impact
- Articulate opportunities and design target journeys and solutions, balancing multi-disciplinary inputs and competing stakeholder priorities with achieving business outcomes
- Monitor dependencies and risks, and actively work with relevant stakeholders to mitigate or resolve
- Provide needs clarity, support solutioning & release planning, and collaborate in providing quality assurance during build and testing of the product capabilities
- Facilitate product demos and launches, advocating and communicating value to users and stakeholders
- Measure and track performance of key metrics in line with the OKRs; generate insights and feed back into the roadmap and delivery
- Scribe experience and process-focused user stories in alignment with the digital-first ways of working story writing and ownership model
- Continuously identify areas of opportunities for the...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
