at Alight Solutions LLC in Chicago, Illinois, United States
Job Description
Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values:
Champion People- be empathetic and help create a place where everyone belongs.
Grow with purpose -Be inspired by our higher calling of improving lives.
Be Alight -act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
The Role
The Licensed Benefit Advisor is responsible for enrolling client employees in their core medical and supplemental insurance benefits offered, performing the role as an expert for up to 8 client groups.
Job summary: TheBenefit Advisor is a medical and supplemental employer insurance expertand educator, providing support and guidance to the employees of Alight clients during the enrollment of their benefits as a new hire, during qualified life event and status changes, as well as annual or open enrollment periods. These are one-to-one phone support sessions focused on accuracy and positive delivery of information.This position's objective is to ensure each employee has a clear and thorough understanding of their benefit options to effectively customize their personal benefit portfolio specific to their individual needs.
The Professional Benefit Advisor must secure and maintain Life, Accident, and Health licensing in their resident state in addition to other necessary states based on client needs. Alight will provide each Benefits Advisor with licensing in the necessary states.
The typical work schedule is Monday - Friday, 8 hours per day between the hours of 8am-8pm Eastern Time.
* Home Office / Work From Home
Base Pay Compensation plus bonus which creates opportunity to earn $70,000 +!
Requirements
KEY JOB DUTIES & RESPONSIBILITIES
*Communicates complex information to educate clients' employees on their benefit options and exclusions
*Analyzes and evaluates client needs based on history (i.e., health, utilization) to determine best benefit option for their situation
*Contacts employees to follow-up and resolve outstanding enrollment issues; inclusive of direct contact with internal client management team to resolve system issues or verification of eligibility for enrollment
*Conceptualizes business problems, and utilizing basic problem-solving techniques to determine appropriate actions for resolution
*Updates benefits in system(s) as needed due to status changes, qualifying life events, and acquisitions
*Ensures organizational policies and guidelines are maintained, including providing accurate and up to date documentation of enrollments
Knowledge and skills required
*Broad-based knowledge of benefits administration, particularly Medical, Dental, and Vision plans, along with voluntary benefits such as short/long term disability, life and accident insurance, and other optional plans
*Proficient in Microsoft Office; ability to learn and operate computer systems and software
*Strong verbal communication skills and customer service orientation, highly professional within difficult situations that may arise
*Excellent written communication, with a high level of detail and adherence compliance
*Self-motivated and directed, focus on hitting goals for monetary compensation
*Experience working in a team-oriented, collaborative environment
*Very dependable and can be flexible with scheduling business needs change
*Maintains high accuracy and attention to detail
*Excellent time management and organizational skills
Education and experience
*Bachelor's Degree Preferred, HS Diploma required
*3+ years of Health Insurance, HR, or Benefits experience preferred, 1+ required
*3+ years of Customer Care (inbound/outbound) preferred, 1+ required
*Bilingual in English/Spanish required,... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an
