at DocuSign in Chicago, Illinois, United States
Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
In this role, you will be part of the Product Experience team. You will work with cross-functional team members, conducting research studies, and bringing actionable insights which the team will use to build and improve our products. We are seeking a researcher who is passionate about being customer-centric, skilled in communicating crisp research findings, and skilled in driving impact within a team and across an organization.
The successful candidate will have experience with various research methodologies including usability testing, surveys, and ethnographic studies. You will be responsible for executing a variety of research initiatives throughout the product development lifecycle to support the design and development of product experiences while helping our product and design partners build customer intuition.
This position is an individual contributor role reporting to a Sr. UX Research Manager.
Responsibility
Work with designers, product managers, and other stakeholders to identify research needs
Design and execute a variety of research studies, including usability studies, surveys, field studies or similar
Synthesize findings into meaningful themes, and expertly share these results with a variety of stakeholders by building a cohesive narrative that makes it easy for the audience to follow
Add to research findings with data from other sources including analytics, customer support records, sales contacts or similar
Look for opportunities to add to our customer knowledge outside of projects
Advance the team's research prowess by trying out new techniques and deliverables
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
Entry level, no minimum years of experience researching consumer, enterprise or mobile user experiences
Bachelor's degree, Master's degree or above in a research-related field
Experience in user research with an emphasis on research related to software and digital experiences
Experience designing and conducting user research using a variety of methodologies
Preferred
Ability to work well with other researchers, developers, product managers, designers and business partners
Ability to use inferential as well as descriptive statistics and identify the right sample size for a given project
Ability to give design recommendations based on knowledge of web and mobile design patterns, usability heuristics and understanding of cognitive processes
Ability to swiftly revise and improvise research plans as needed
Ability to think strategically and develop creative solutions to research challenges
Experience working with Agile development
Experience recruiting and scheduling participants (customers and prospects)
An advanced degree in human interaction, cognitive science, or related field
Experience conducting research and understanding core research principles and processes
Exposure to generative and evaluative research, and workshops
Experience determining the most impactful insights from findings and building a cohesive narrative
Experience tailoring a presentation to a specific audience
An online portfolio or work samples
Excellent presentation and writing skills
Wage Transparency
Based on applicable legislation, the below details pay ranges... For full info follow application link.
DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.
