at Motorola Solutions in Chicago, Illinois, United States
Job Description
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.Department OverviewThe Video and Software Services (VSS) Field Support organization is the team that supports our public safety agencies throughout the world. We are committed to providing services for our customers who have purchased MSI products, technology and tools which allows them to focus on their mission, and enable them to respond faster with smarter and safer decisions. Our field teams are focused on providing services and administration of the various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.Job Description
This position is a Motorola Solutions System Manager for the CommandCentral AWARE installation, based in Lake Co, Indiana. The System Manager will be responsible for supporting various customer functions and products that are part of the Motorola CommandCentral AWARE deployment, related services, and interfaces. The System Manager builds and maintains positive, effective, and mutually beneficial working alliances with the customers within their territory; initiates problem solving action and follows through to resolution; executes customer operations policies and procedures for the Real Time Crime Center (RTCC).
THIS IS AN ONSITE POSITION AT LAKE COUNTY, INDIANA SHERIFFS OFFICE, FOR A SYSTEM MANAGER OF THE COMMANDCENTRAL AWARE INSTALLATION
Responsibilities of the CommandCentral AWARE System Manager include but are not limited to:
Provides tailored technical customer operations support and consulting for customers' CommandCentral AWARE system, related services and interfaces
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
Work virtually with or travel to sites around the country to provide assistance with SOP creation and process discovery, demonstrate tool capabilities, and navigate agreements for inter-jurisdictional data sharing.
Assist customers with their vendors and partners to connect data points within their CommandCentral AWARE instance.
Executes customer operations policies and procedures
Assists in the testing and execution of new builds
Navigate various data input connections (video, location services, etc), and work with site personnel to successfully bring these elements into the customer's CommandCentral AWARE instance.
Runs diagnostics; runs system performance and requirements analysis
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers, their vendors, and surrounding jurisdictions
Initiates problem solving action and follows through to resolution
Performs root-cause analysis of problems to formulate and recommend improved alternative operations
Leads process improvement initiatives
Assists with administrative functions for the CommandCentral AWARE solution
Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position.
Preferred Knowledge/Skills:
Motorola Solutions CommandCentral AWARE
Experience with GIS applications
Video Management Software
Excellent interpersonal skills
Fluent in English, oral and written
Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support
Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management
Proven track record working with or deploying enterprise hardware and software solutions
Experience creating positive working relationships with customers, vendors, and application end users.
Able to function effectively in a fast-paced, demanding... For full info follow application link.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
