at Remprex, LLC in La GrangeHodgkins, Illinois, United States
Job Description
Description
The UPS Specialist performs intermodal operations for REMPREX-supported rail terminals, including customer service for truck drivers, Gate inspections, inventory inspections, and UPS manifest monitoring, tracking, and updating. The UPS Specialist role requires an individual with excellent customer service skills to communicate with and support UPS truck drivers and dispatchers that require assistance. Depending on the type of operations performed, the individual periodically needs to perform work outdoors.
Responsibilities
The UPS Specialist is responsible for verifying the accuracy of all UPS arrivals in accordance with the provided UPS manifest, and providing timely communication with the client and customer regarding any errors or exceptions that may result in a UPS failure. The role requires an individual to work at an intermodal terminal to support rail operations.
The scope of the role includes, but is not limited to, the following procedures and tasks:
* Operations reporting, including generating and distributing reports
* Running TSS commands and monitoring OASIS dashboards to verify accurate arrivals, errors, and exceptions
* Providing status updates to the client and customer regarding any errors or exceptions that do not match the provided UPS manifest
* Notifying service partners of any unit exceptions,damage, unit stencil issues, for repair
* Automated Gate processing, which involves data entry on a computer for each unit that enters or exits an intermodal terminal
* Manual Gate processing, which involves processing transactions outside on a handheld device for each unit that enters or exits an intermodal terminal
* As needed, yard checks to confirm the existence and locations of units and chassis, which involves driving in the intermodal terminal
* Information verification on a unit that enter or exit an intermodal terminal
* Vehicle damage inspections
* Driver identity verification
* Driver registration
* Inventory management to ensuring the availability of working equipment
* Accurate and efficient transaction processing to maintain safety and compliance in the intermodal terminal
Requirements
The UPS Specialist role requires the following qualifications:
* High School Diploma or equivalent
* Working knowledge of the intermodal industry, preferred
* Ability to work in an outdoor environment subject to traffic, dust, weather, and other elements
* Valid driver's license and a clean driving record
* Proven ability to maintain confidential information
* Excellent customer service skills, as well as pleasant and professional interpersonal skills
* Ability to accurately perform arithmetic computations to perform job duties sufficiently
* Detail-oriented work ethic, exhibiting the highest level of professional accuracy
* Ability to work collaboratively in a team environment
* Ability to meet deadlines and performance goals
* Working knowledge of Microsoft Office Suite, including specific knowledge of Word and Excel
* Working knowledge of office machines, including, but not limited to, computers, fax machines, printers, and multi-line telephones
* Ability to pass and maintain certifications or proficiencies in the following areas:
* eRAILSAFE Certification
* Permanent Employee Registration Card (PERC), applies to Illinois (IL) only
* REMPREX and Client Safety Rules and Regulations
Physical
To perform the essential functions of this job, an employee must meet the physical demands in this job description. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, talk, and hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, feel, and reach. The employee must be able to stand for periods of eight hours or more, and must have the ability to lift up to 40 pounds. Specific vision abilities required by this job include the ability to adjust focus. The individual must be able to work in an outside environment in various weather conditions, such as rain, snow, and heat, for long durations of time, up to and including an entire... For full info follow application link.
Remprex is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Remprex makes hiring decisions based solely on qualifications, merit, and business needs at the time.
