at Synopsys, Inc. in Chicago, Illinois, United States
Job Description
Business Process Management, Sr. Associate- Licensing Operations
50725BR
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Job Description and Requirements
The primary focus of this role within SIG Business Operations is to provide timely license key fulfillment for contracts utilizing Salesforce, and various license key creation tools. This position requires an ability to interpret customer contracts, sales orders, and license key entitlement mechanisms. Approximately a quarter of the workload will be spent on cross functional project work. These projects will provide the Associate varied opportunities for learning and exposure to the larger business. Candidate must be able to establish themselves as a Subject Matter Expert (SME) in licensing and supporting requirements. Role requires analyst to be an active learner. Software security is a growing field, and this role will present a self-motivated individual options for growth. The ideal candidate has an interest in software security and thrives in a dynamic environment.
Responsibilities and Duties
Ability to document standard operating procedures for license creation
Fast learner with ability to streamline processes
Adherence to internal Service Level Agreements (SLA)
Participation in User Acceptance Testing (UAT) efforts in the Order-to Cash flow
Documentation of new and modified functionality relating to the licensing management tools in support of customer delivery
Customer centric focus required for collaboration with internal team members
Self-directed with the ability to manage simultaneous, complex issues
Responsible for internal enablement on licensing policies and requirements
Customer point of contact for all licensing inquires
Must be able to troubleshoot licensing issues and communicate status to customers
Daily case management
Basic project management skills, desired
Qualifications:
B.A. or B.S., 2+ years of comparable experience
Must take ownership to handle multiple tasks and meet deadlines with minimal supervision in a fast-paced environment.
Highly organized and excellent attention to detail
Proven... For full info follow application link.
Synopsys maintains a workplace where all personnel, customers, and vendors are treated with dignity, fairness, and respect. We maintain worldwide policies in our Work Rules Policy, which is applicable to all employees in furtherance of these principles. We pride ourselves on providing a healthy and productive work environment that is free from discrimination and harassment based on race, color, religion, gender, gender identity, sexual orientation, marital status, veteran status, age, national origin, citizenship, ancestry, physical or mental disability, pregnancy, medical condition, and any other characteristic protected by law. For applicants and employees with disabilities, we also make reasonable accommodations consistent with applicable laws and regulations. We are each expected to do our part to create a healthy and productive work environment for everyone. This includes bringing issues to management’s attention when you believe certain conditions are distracting from a good work environment. Our Work Rules Policy also allows you to raise concerns with other Synopsys managers. If employees are still unable to resolve their concerns, their disputes may be resolved through our Internal Issue Resolution Process Policy. In addition, all managers and employees in positions of authority have a special obligation to maintain and support a healthy and productive work environment.
