at Teksystems in Chillicothe, Illinois, United States
Job Description
Description:
-Assisting with PC refresh activities and support related to the production assets planned
- Identify the software that needs to be packaged and scripted for each business unit based off of application discovery
o Package application and load into Software Center
o Develop associated scripts to automate the software installation process
o Test both the software package and scripted installation procedures to ensure correct functionality
- Provide technical expertise to the refresh processes and assist with changes to the tools used and associated project processes
- Assist with PC imaging, software installation and PC setup
- Hold or lead technical meetings related to executing refresh activity
- Assist IT with the development of Ubuntu image\OS
- Work with GIS to test acceptable solutions used by users to satisfy security requirements (e.g. antivirus/malware, DLP, encryption, etc.)
- Work closely with Business Unit SMEs to identify concerns and issues during beta testing
- Work closely with Business Unit SMEs to confirm image and solution meets their requirements
- Identify Ubuntu users/PCs
- Image PC
- Transfer data & install required software
- Schedule PC replacement with user
- Perform PC installation deskside with user
- Submit ISE/NAC exceptions as needed
- Evaluate the impacts to the businness unit of initiatives, implementations and roll-outs before they are executed.
- Provide risk mitigation recommendations and solutions
- Address any adverse impacts to the business by resolving ourselves or coordinating with the correct group\individual within IT
- Monitor production PC’s scheduled for updates
- Schedule and\or initiate PC reboots around production schedules in order for updates to take affect
- Address issues related to recent updates business by resolving ourselves or coordinating with the correct group\individual within GIS
- Assist with inventory management
- Assist the business with identifying the right hardware to order
- Maintain seed stock of hardware inventory
- Provide and\or install hardware as requested by end users
- Notify the appropriate person or team when re-orders are needed
- Assist with removable media process evaluation and exceptions
- Review use cases for users/PCs (681 PCs as of November 2018) that received an exception to determine if USB encryption is acceptable
- Document process to submit exception properly
- Communicate to users how to properly submit their exceptions
Skills:
Support, Desktop, Windows 10, Troubleshooting, Customer service, Hardware, Technical support, Help desk support, Imaging, Office 365, Microsoft, Microsoft office, Active directory, ubuntu, dell certification
Top Skills Details:
Support,Desktop,Windows 10,Troubleshooting,Customer service,Hardware,Technical support,Help desk support,Imaging,Office 365,Microsoft
Additional Skills & Qualifications:
-Communication
-Problem Solving
-Manufacturing/Engineering Environment
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
