at Publicis Groupe in Chicago, Illinois, United States
Job Description
Company Description
Job Description
This is a hybrid position and requires a minimum of 3 days per week in office
The Client Operations Manager is a critical part of the team; responsible for the implementation and oversight of ad campaign launches by trafficking and management through the campaign lifecycle. This role is centered on working closely with the retailer team to guarantee all campaigns are launched successfully and performance goals are met. This includes campaign set up, traffic, execution, and management.
About the role:
+ Partner with the Account Management team to gather the necessary campaign details for accurate and timely launches, additionally discussing and tracking against the brand’s goals & KPIs
+ Handle and oversee campaign setup, implementation and trafficking within Epsilon platform
+ Once campaigns are launched, provide confirmation to the Account Management teams as well as provide proof of launch via campaign screenshots
+ Work closely with the Account Management teams to ensure successful delivery of all campaigns by routinely monitoring campaign performance and delivery; escalate potential delivery issues and optimize campaigns to meet performance goals
+ Upon campaign completion, generate campaign reports from the platform and validate for correctness prior to handing off to respective teams to provide to the brand client
+ Oversee billing & invoicing process to ensure billing accuracy; confirm billing details with Account Management team and pull final delivery reports to review invoices prior to being sent to brands
+ Be a trusted source of data, insight and context of Epsilon campaigns
About you:
We are looking for a Client Operations Manager who has the following skills, knowledge, and experience:
+ 2-4 years of Ad Operations experience
+ Experience with campaign management in a fast-paced environment
+ Willingness to quickly learn new tools and programs
+ Ability to work in a team environment as well as individually
+ Strong written and verbal communication skills with all levels of internal stakeholders and external client partners
+ Data-driven and analytical with a strong attention to detail and process
+ Proven thought leader in strategic planning and operational efficiencies
+ Efficient time management and organizational skills – able to sustain timeline management and campaign deliverables
It would be great if you also have :
+ Experience with ecommerce media a
