at Caterpillar, Inc. in Peoria, Illinois, United States
Job Description
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Are you passionate about customer success? Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar’s Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.
Role Summary: As the Program Consultant for Rebuilds and Repair Options (internally know as a Senior Parts & Service Consultant), you will lead, facilitate, consult, and serve as an SME with broad responsibility for helping CISD drive aftermarket services growth for the Enterprise (i.e., the Machine Business Divisions, Engine Business Divisions, etc.).
What You Will Do (Job Duties)
+ Flex your knowledge, recognition, and machine expertise to positively influence and educate all internal partners responsible prior to product launch and throughout the life cycle. You will serve as the key interface between CISD Regional Sales teams, Aftermarket Support Consultants, the Industries, and the Product Groups for assigned product models and geographies.
+ Manage complex global cross divisional rebuild projects to maximize sales and development, positively impacting existing processes that drive services growth through the Services NPI process.
+ Evaluate problems and review a large number of viable solutions, including developing new in-depth solutions, before selecting one option.
+ Establish and maintain existing metrics to monitor and review the effectiveness of existing strategies, suggesting necessary interventions for improvement.
What You H ave (Skills, Knowledge and Experience) :
+ Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
+ Consulting : Knowledge of techniques, roles, and responsibilities in providing technical and business guidance.
+ Service Excellence: Knowledge of service concepts and techniques including technical understanding of assigned product models. ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
+ Influencing: Knowledge of effective influencing tactics and strategies leading to the ability to impact decisions within and outside the organization
+ Relationship Management: Knowledge and use of relationship management techniques leading to ability to establish and maintain healthy working relationships with partners.
Top Candidates Will Also Have:
+ Progressively responsible job-related experience in the areas of Product Sales,?Aftermarket?Sales,Product Support Engineering, and/or Strategic Project Management
+ Experience with Aftermarket Insights tools and Prioritized Service Events (PSE)
+ Strong analytical skills are required to perform detailed analysis and prepare strategic plans.?
+ Effective communication skills and Change Management
+ Self-starter with excellent time management, organization, and prioritization skills; ability to manage 3-5 complex projects at a time.
Additional Details:
+ Work Location: Peoria, IL
+ Caterpillar operates in a hybrid work model, requiring 3 days per week of onsite work
+ Travel is up to 35%
? How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Your Work Shapes the World
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
June 13, 2024 – June 19, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals – Including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
