at UnitedHealth Group in Chicago, Illinois, United States
Job Description
If you are located within Central Time Zone, you will have the flexibility to telecommute (work from home) as you take on some tough challenges.**
UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR , what you do matters. It’s that simple . . . and it’s that rewarding.
In providing consumer – oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.
Regardless of your role at UMR , the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast – paced and highly diversified career.
As a Associate Enrollment Eligibility Representative you will be responsible for preparing, processing, and maintaining member or group enrollments. You will answer incoming phone calls from customers (members, providers, groups), provide expertise and support to customers, and practice superior customer service skills in all lines of communication. You may load member or group data into the enrollment database & update the database with changes. You will also responds to member eligibility or group questions and verifies enrollment status. You will be main point of contact for group customers in regard to enrollment related items. You will answer incoming phone calls from customers (members, providers, groups), provide expertise and support to customers, and practice superior customer service skills in all lines of communication. You may work with various types of member correspondence. You will also be responsible for reconciling eligibility discrepancies identified by error reports, analyzing transactional data, and submitting retroactive eligibility changes.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 7:00pm CST. It may be necessary, given the business need, to work occasional overtime.
We offer 5 weeks of paid training. The hours during training will be 7:30am to 4:00pm CST, Monday – Friday (s
