at Sartorius North America in Chicago, Illinois, United States
Job Description
We are currently seeking a Field Service Engineer for Southern WI or Northern IL (Madison WI or Rockford IL) area to support the AMBR line of products. As a Field Service Engineer, you will be responsible for delivering service and customer support during field visits or dispatches in the Midwest and other regions as needed. In addition, you will manage all on site installation, repair, maintenance and testing.
What you will accomplish together with us:
On a daily basis you will perform installation & commissioning, calibration, preventative maintenance, and break fix repairs across a range of Sartorius systems.
You will be maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius.
On an as needed basis, you will be required to occasionally perform a variety of in-house service activities in the Delaware office.
You will be expected to follow all service procedures to ensure that Sartorius' customer information and product software/configuration is up to date and accurate.
One of your tasks will be to keep accurate records of time, expenses and work performed.
Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
You will acquire in-depth product knowledge and demonstrate self-improvement.
You will collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator.
Employee will be field based.
Ability and willingness to travel up to approximately 80%. Travel primarily within the assigned Midwest territory (Southern WI or Northern IL, Madison WI or Rockford IL. but occasionally outside).
LIFTING - Exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently to lift and move objects.
What will convince us:
You have completed an Associate's Degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology required.
You have formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.
You have a minimum of 2+ years' experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company - ideally on capital equipment.
Experience with electrical, mechanical, pneumatic, hydraulic & I/O fault-finding at system and component level.
Experience with automation and or robotics is a huge plus.
Understanding of automated mechanisms and their associated electrical control systems.
Must have experience with and be competent in measuring AC/DC voltages.
Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics, hydraulics, and electromechanical assemblies.
Required valid Driver's License and passport or the ability to obtain one.
Experience of configuring PCs and installing software packages (Windows OS)
You are proficient with MS Office software, including Outlook, Word and Excel.
We Value:
Ability to communicate effectively and establish sound relationships with team members and customers required.
A good understanding of mechanical/electrical drawings
Proven problem-solving skills.
Ability to effectively train and manage customers in the use of our products.
Good understanding of mechanical and electrical schematics
Installation of software and firmware updates/testing
Customer maintenance/best practice training
Calibration of control systems, e.g. temperature and/or volume
Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous.
An understanding of both Mammalian and Microbial cell cultures growth in bioreactors is advantageous.
Identification with our core values: Sustainability, Openness, Enjoyment
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile... For full info follow application link.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.