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Experienced Senior Associate, Client Experience

at BDO USA, LLP in Oak Brook, Illinois, United States

Job Description

Job Summary:
This role will work on a team of software developers, business analysts, quality assurance, functional design, and various members to manage project work to successful completion. This individual will be responsible for leading development discussion and overseeing customer's needs to strive to build and maintain strong delivery as well as ensure client expectations are successfully met.
Job Duties:
Responsibilities
Guides, manages and assists in multiple project-level efforts to apply, roll-out, configure various changes within multiple methodologies
Performs gap and data analysis in support of identifying improvement opportunities
Leads meetings, creates user stories and discovery workshops for custom IT solutions
Conducts current state assessments of business processes and supporting systems
Acts as liaison between change requester and software development team. Addresses development team needs efficiently and effectively; creates release timelines and plans; coaches' team on solution delivery and risk mitigation
Leads, coaches and educates the team in applying concepts and principles and staying focused on quality, predictability, flow and velocity of development
Strong leadership skills facilitating meetings with developers by providing functional clarification and setting delivery expectations with team and client while also managing budget
Supports the projects on-time delivery, finds and eliminates impediments, actively addresses issues, and builds a high-performing, continuous improvement team environment
Manages all time input and billing activities ensuring completion in a timely manner
Other duties as required
Supervisory Responsibilities:
N/A
Qualifications, Knowledge, Skills and Abilities:
Education:
Bachelor's degree from an accredited university, required
Bachelor's degree related to Business or Information Technology from an accredited university, preferred
Experience:
Four (4) or more years of solid experience leading software development projects and coaching meetings with internal teams, required
Knowledge of the software development life cycle and demonstrate success leading multiple project teams to completion while mitigating risks, required
Previous experience in managing scope, timeline or budget, preferred
Software:
Proficient in Microsoft Office Suite; specifically, Excel, Word, PowerPoint and Outlook, required
JIRA, Visio or any other project mapping tool, preferred
Other Knowledge, Skills & Abilities:
A track record of managing projects within a software solutions environment
Excellent communication skills, both written and spoken, along with strong facilitation and collaboration skills
Excels at operating in a fast-paced technical environment
Ability to solve problems, identify solutions, and appropriately escalate issues
Must be open to local travel to the client site as needed

Keywords: Project Manager, Senior Business Analyst, Scrum Master, Agile, Methodology, Sprints, Facilitator, PowerPoint, PowerView, Tableau, Qlik, Balsamic, JIRA, User Experience, User Enablement, SharePoint, Net, Java, Data Visualization, Application Development, Software, Office 365, Custom Applications, Data Analytics, CRM, Cloud Strategy

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, or any other classification protected by law.

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Job Posting: 11993255

Posted On: Jun 20, 2024

Updated On: Jun 25, 2024

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