at AbbVie in Chicago, Illinois, United States
Job Description
Company Description
AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Job Description
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
The National Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The National CSS calls on HCP offices across the country to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The National CSS also partners closely with other AbbVie field stakeholders, including territory-based CSS, to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
+ The scope and footprint for the National CSS is expected to travel across the country. The National CSS will cover vacancies of other territory-based CSS, lead workshops and sessions for new hire CSS training, and take on additional responsibilities such as assisting territory-based CSS in key account management presentations.
+ Field travel with territory-based CSS, especially those newer to role, to help them onboard and acclimate to their role and territory.
+ Leverages expert level understanding of HCP office process and to offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
+ Is an expert in representing AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
+ Partners with AbbVie field teams, including territory-based CSS, to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
+ Call on HCP offices using a portal/solution and provide updates on new functionality matching new or unused features with patient needs.
+ Communicate with AbbVie field teams in a compliant manner.
Qualifications
Qualifications:
+ Ability to travel extensively (75-90%)
+ Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
+ Bachelor’s degree
+ Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
+ Valid driver’s license and ability to qualify for and maintain fleet vehicle.
+ Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
+ 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
+ Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
+ Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
+ Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
+ Strong communication and interpersonal skills
+ Demonstrated ability to influence others, including internal peers, through knowledge.
+ Strong computer aptitude required including understanding of Windows and internet browsers.
+ Comfortable working in an agile environment where day to day work assignments may be unpredictable.
+ Prior territory-based CSS experience strongly preferred.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ?
+ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.?
+ We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.?
+ This job is eligible to participate in our short-term incentive programs. ?
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status. To learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html (US & Puerto Rico only)
