at Devon Bank in Chicago, Illinois, United States
Job Description
Part-Time Front Desk Customer Service Representative
Chicago, IL
Description
At Devon Bank, we believe that if you care of your community, your community will take care of you. We are a full-service community bank located in one of the most diverse areas in the country.
Our mission has always been to be the bank that the neighborhood needs—to tailor its service offerings to the particular wants of the community. This means that in addition to offering business and personal banking, commercial, real estate and mortgage loans, trust and international services, electronic banking services from online banking and bill pay to ATM/Debit Cards and Mobile Banking, we also offer customized products, such as faith-based financing.
We are seeking a part-time customer service representative to join our dynamitic retail team!
Job Summary
Perform a variety of customer service, bookkeeping, report preparation and clerical duties in accordance with established policies and procedures. Reconcile general ledger accounts to ensure they are balanced. Answer incoming calls and transfer to appropriate staff. Help customers as they walk in and direct them to the appropriate area to be assisted.
Duties and Responsibilities include but not limited to:
- Provide superior banking personal service to Devon Bank’s diverse customer base
- Answer incoming calls, address customer needs as able or transfer to another employee for further assistance.
- Routinely check voicemail & promptly return all messages
- Sort and Stamp mail
- Return Mailing Processing
- Maintain and log all return mail; ensure changes are completed to reflect customers RIM.
- Prepare daily, monthly, and quarterly reports for retail.
- Prepare, Balance, Reconcile various General Ledger Reports
- Print and mail out Trust Statements
- ATM/ITM Balancing
- Handle single customer service-related requests such as, change of address, debit card replacements, check re-orders, stop payments & statement printing.
- Perform other related duties as assigned
Requirements
- High School Diploma or equivalent; college degree a plus.
- Minimum 2 years of bank experience is a plus.
- Strong computer skills including Word, Excel, PowerPoint, Outlook.
- Strong verbal and written communication skills.
- Attention to Detail
- Exceptional customer service skills
- Team player
- Professional presentation
- Flexible scheduling, dependable attendance and punctuality required.
EOE AA - Devon Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at HumanResources@devonbank.com or you may call us at (773)-465-2500.
