Program Coordinator

at Northwestern University in Evanston, Illinois, United States

Job Description

Job Opening Id: 50653

Department: WCAS Administration
Salary/Grade: EXS/5

 

Job Summary:       

The program coordinator provides administrative support to the academic operations and programs of the Weinberg College Office of Undergraduate Studies and Advising (OUSA).  In particular, this position supports the Assistant Dean for Academic Standing and the standing processes, including academic probation, enrollment transactions, petitions for incomplete grades, and student re-entry after time away. 

The program coordinator independently creates timelines and benchmarks to meet deadlines based on the academic calendar and the portfolio of the assistant dean; advise students, faculty, and advisers on administrative processes and status of requests; critically evaluates student enrollment-related requests, approves standard requests, and escalates non-standard or complex requests to the assistant dean as appropriate. 

The program coordinator is part of the staff team that handles frontline reception across the OUSA’s two buildings.  As a primary point of contact for students, faculty, staff, parents, and others who call or visit the Office of Undergraduate Studies and Advising, the ability to problem-solve, multi-task, and attend to detail-oriented administrative work while also providing a positive customer service experience is vital to this role.  Additional responsibilities may include serving as backup for other staff within the unit and providing extra support for OUSA-run events, particularly during new student orientation and end-of-year celebrations.   

The ideal candidate will have experience tracking complex information in Excel and other software; have demonstrated communication and technical skills; be proactive in creating administrative processes to meet department goals and identifying areas for improvement in existing processes; and demonstrate close attention to detail while handling complex and sensitive student records and communications.    

This full-time position offers an opportunity to work remotely 1-2 days per week.  The schedule is subject to change duri