Customer Enablement Specialist

at Motus, LLC in Chicago, Illinois, United States

Job Description

Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. Combining 80 years of expertise with innovative technology, Motus enables organizations to optimize spend and increase productivity across their workforce. With solutions purpose-built to enable data-driven insights and strategic decision making, Motus is the preferred vehicle reimbursement partner to top Fortune 500 companies globally. 

At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. 

Position Description: 
We are seeking a proactive and detail-oriented Customer Enablement Specialist to design and deliver impactful training experiences for our customers. This role is critical in driving adoption, engagement, and retention by ensuring customers have the resources and knowledge needed to succeed. The ideal candidate is an excellent communicator with strong presentation skills, a passion for customer success, and the ability to adapt content for a variety of audiences.  

Position Duties:  

• Customization of Training Decks: Tailor training resources to align with customer-specific use cases, workflows, and branding requirements.  
• Facilitation of Trainings: Deliver engaging, effective virtual training sessions. Occasional travel for in-person training may be required. 
• Host Monthly Webinars: Plan and facilitate standing monthly webinars to support ongoing customer learning. 
• At-Risk Customer Support: Provide customized training sessions to help stabilize and re-engage at-risk customers. 
• Q&A Documentation: Compose and maintain reference documents based on customer questions and training sessions. 
• Training Recordings: Edit and polish recorded training sessions for future customer use.
• Implementation Support: Assist in updating and maintaining training materials to support the Implementation team. 
• Resource Development: Build and maintain a library of enablement resources (guides, FAQs, knowledge articles, and quick reference tools). 
• Continuous Improvement: Capture feedback, track outcomes, and recommend improvements to improve enablement programs and materials. 
• Cross-Functional Collaboration: Partner with Customer Success, Implementation, and Product teams to ensure training content aligns with product updates and customer needs.  

Desired Skills & Experience:  

• Experience in customer enablement, training, customer success, or a related field.  
• Strong presentation and facilitation skills with the ability to engage diverse audiences. 
• Experience hosting webinars or live virtual trainings in a Saas, technology, or professional services industry 
• Familiarity with Learning Management Systems (LMS) such as HighSpot. 
• Knowledge of instructional design or adult learning best practices. 
• Experience with Motus Reimbursement Solutions a plus. 
• Excellent written and verbal communication skills with the ability to simplify complex information. 
• Proficiency with presentation tools (e.g., PowerPoint, Google Slides) and video editing software. 
• Highly organized with attention to
  
  
  
  Equal employment opportunity, including veterans and individuals with disabilities.
  
  

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