at Illinois Department of Innovation & Technology in Springfield, Illinois, United States
Job Description
Essential Functions- Under general direction, serves as a Computer Support Analyst for the Department of Innovation & Technology (DoIT), performing difficult and specialized professional work in Client Services functions serving assigned agencies and resolving complex hardware problems.
- Provides technical support for computer-based hardware/software and configures, implements, and tests PC based hardware and software for stand-alone personal computers and in Local Area Networks.
- Serves as project coordinator for standard projects including hardware/software installations and deployments by determining and coordinating project components such as project scheduling and assignments.
- Collaborates, confers, and conducts meetings with users to determine user needs and objectives and develops recommendations to accommodate user’s requests and ensures compatibility with existing hardware and software standards.
- Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met.
- Provides group or individual assistance and/or training to customers on installed hardware and software and other functional areas including, but not limited to, network and server hardware, software, and peripherals.
- Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
- Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
- Requires one (1) year of professional experience in client services or a related Information Technology field.
