at Volt Management Corp. in Itasca, Illinois, United States
Job Description
Volt is immediately hiring for an Customer Service III at ITASCA, Illinois 60143 .As a Customer Service III , you will be responsible for:
- Process customer purchase orders via email, phone, or EDI in accordance with established procedures
- Maintain full ownership of orders from initiation to completion
- Maintain customer files in accordance with department policy.
- Perform direct verbal and written communication with customers.
- Independently resolves customer issues with other departments such as planning, shipping, purchasing, marketing, sales, IT and contract and pricing.
- Takes initiative to develop, resolve and implement process improvements that enhance the organizations capability to deliver timely and effective customer service in area of expertise.
- Follow up and resolve order discrepancies, credit holds, training requirements, and product availability issues with guidance from leadership
- Communicate order status, expected release dates, and requirements to customers
- Provide timely inventory status updates to customers and internal teams
- Obtain necessary approvals, issue and track returns, and ensure credits are processed per procedures
- Collaborate with customers to expedite returns and ensure resolution
- Work on process improvement initiatives and special projects under the supervision of the Customer Service Lead, Supervisor, or Manager
- Handle moderately complex issues and facilitate resolution, including identifying root causes to prevent recurrence
- Maintain accurate customer files and documentation
- Leads project cross-functionally when required
- Process with direction credit requests, debit memos, exceptions to policy, product allocation and other areas that may impact the balance between customers satisfaction and cost efficacy.
- Communicate effectively with internal departments including planning, shipping, purchasing, marketing, sales, IT, and pricing
- Demonstrates the ability to work in a team environment create/updates department procedures as required create/modifies customer accounts may perform other duties as assigned.
- Train team members in areas of expertise and contribute to procedure updates
- Responsible for achieving and maintaining department goals and KPIs
This is a Full-Time Contract opportunity.
Schedule: 8:30 AM to 5:00 PM
The Ideal Candidate should have:
- High School Diploma or GED
- Minimum of 2-3 years of experience in customer service or a related field
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks and work independently
- Strong interpersonal and problem-solving abilities
- Ability to work in a fast-paced, team-oriented environment
- Reliable attendance and punctuality
- Required SAP experience
- Work Environment: Continuous sitting (8 hours/day), keyboard use (≥90% of workday)
Payrate Range* - $20.06 - $21.06/hourly
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) 898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. To view full details and how to apply, please login or create a Job Seeker account
