Job Seeker Questions
I’m having trouble logging in. What do I do?
Select the Forgot Username or Forgot Password link in the login box on the home page. You can reset your password several ways, depending on your state and what info you’ve provided in your account. If you are in a local American Job Center, ask staff for assistance. You can also contact your local American Job Center and ask for help. For more detailed instructions about retrieving your username or password, see the online help about account login.
When I try to log in, I get a message that my username is disabled. Why?
If you are a job seeker and you have not logged in successfully to the system for 90 days, you will not be able to log in. If you try to reset your password, you will not be able to. You must contact your local American Job Center to reactivate your account.
Can I change my username?
Yes, you can change your username from My Profile when you’re logged in. You can also edit all other information in your profile, from your contact details or the answers you provided in registration to your password.
Why do you ask for my Social Security number during registration?
You do not have to provide your Social Security number (SSN). We ask for it for two reasons. First, it will identify if you already have an account in the system. Second, we ask for your SSN to collect data for federal workforce reporting. If you choose to enter your SSN, we will keep it secure and confidential. We will share it with state partner agencies only if you want us to. For more information on the security of your data, visit our Privacy Policy .
Why do I have to answer so many questions when I register?
All of the questions we ask during your account registration are used to help us help you. The answers help us match you with the jobs and the workforce programs that are most helpful for you. We also use the information to send reports to the federal government about how state job banks are being used. For more information on the security of your data, visit our Privacy Policy.
How do I search for jobs?
You can search for jobs using the search fields at the top of the home or job seeker pages. You can see all jobs in the system by just selecting Search. You can also narrow your first search by entering a keyword and/or location. When the results display, you can add filters or modify your search terms. Select the job title to view the job description. If you want full job details, including how to apply for the job, you must have a job seeker account and be logged in. For more detailed info, see the online help about job searches.
How do I create a resume?
Log in to your job seeker account and select My Resumes. You may upload a resume that is saved as a .doc, .docx, or .pdf file, or you can create a resume with our resume wizard. The more complete and current the information, the better chance you will have of being matched with a job or contacted by an employer. An active resume is required to see full job posting details. For more detailed info, see the online help about creating and managing your resumes.
Do employers search resumes on your system?
Yes. Employers will search for resumes based on keyword, location, skills, experience, education, veteran status, and more. You control what contact information the employer sees by selecting contact methods from your Address Book in the resume builder. Only active and complete resumes display in searches; incomplete or expired resumes do not display.
Can I get email notifications of jobs?
Yes. You must have an email address on your contact information and have an active resume. In your resume, answer Yes to the question in Step 1, “Do you want job matches for this resume emailed to you?” To turn off email notifications for that resume, change the answer to No.
Employer Questions
I’m having trouble logging in. What do I do?
Select the Forgot Username or Forgot Password link in the login box on the home page. If you forgot your password, you can reset your password several ways, depending on your state and what info you’ve provided in your account. If you are in a local American Job Center, ask staff for assistance. You can also contact your local American Job Center and ask for help. For more detailed instructions about retrieving your username or password, see the online help about account login.
When I try to log in, I get a message that my username is disabled. Why?
If you are an employer and you have not logged in successfully to the system for 90 days, and you don’t have an active job posting, and staff have not been in contact with you for at least a year, you will not be able to log in. If you try to reset your password, you will not be able to. You must contact your local American Job Center to reactivate your account. Your account must be reapproved before you will be able to make your job postings public. We require reapproval to ensure you are a valid employer. Approval generally takes 24-72 hours on business days.
How much does it cost to use this site?
As part of the American Job Center system, this site is absolutely free. There is no limit to the number of jobs you can post.
Why do I need to create an account?
Creating an account allows you to post job openings and to view the resumes of qualified local talent for free. When you create an account, American Job Center staff review the information you’ve provided to make sure you’re a legitimate employer.
Note: You must have your Federal Employer Identification Number (FEIN) and your state’s Insurance Account Number (SEIN) to complete registration.
How long does it take for my account to be approved?
If the information you provide in your account, including your FEIN and SEIN, is correct, then approval is verified and completed within the same day or by the next business day. If we cannot verify your FEIN or SEIN, then it may take longer to approve. We will reach out to your business, but if you do not respond in a timely manner, we must deny your access.
How do I post a job?
When you are logged in. from your Employer home page, select My Job Postings and then the Post a New Job button. Use the job posting wizard to provide detailed information about your job opening, with the option to upload your job description. The more information you provide about the position, the more likely job seekers are to apply for it. To see more details about the job posting process, see the online user guide section on creating a job posting.
What is usnlx.com, and why would I want to share my job with them?
In Step 6 of the job posting wizard, you are asked whether you would like to share your job with this site. When you choose Yes , your job will be sent, at no charge, to the DirectEmployers Association US National Labor Exchange (NLx) at https://usnlx.com, providing you additional exposure for your job posting. If you are posting a job with a work location in another state, the job will be sent to that state workforce agency’s job bank also.
How do I search resumes?
You can search for resumes using the search tool at the top of the home or employer pages. You can see all resumes in the system by just selecting Search. You can also narrow your first search by entering a keyword and/or location. When the results display, you can add filters or modify your search terms. Select the resume title to view additional details. If you have not yet logged in to your account, you will be returned to the home page and asked to log in before you can view the resume. For more detailed info, see the online help about resume searches.
