at AMTRAK in Chicago, Illinois, United States
Job Description
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across thecountry. We employ more than 20,000 diverse, energetic professionals in a variety of career fi elds throughout theUnited States. The safety of our passengers, our employees, the public and our operating environment is ourpriority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most tous, and our Core Capabilities, ‘Building Trust, Accountability, Eff ective Communication, Customer Focus, andProactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. Byliving the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas,backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES:
The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability forAmtrak passengers that result in exceeding customer expectations. Works in a fast-paced environment onboardtrains. Coordinates work and supervises a team of food and wait staff responsible for the provision of food andbeverage service to Amtrak passengers. Maintains cleanliness of rail car interior ensuring compliance with FDA andAmtrak Service Standards requirements. Functions independently while simultaneously supporting the servicestaff . Utilizes superior interpersonal skills to communicate clearly and eff ectively with passengers and crew toensure employee and customer satisfaction in both ideal and off schedule conditions. Responsible for safepractices and meeting sanitation standards during all segments of service from loading, stocking, preparing,serving, clean up, and end of trip close outs. Responsible for the security, sale, safe handling and accounting offood and beverage products. Strictly complies with cash and credit transaction handling procedures and protectsAmtrak funds. Adheres to uniform and grooming requirements. Prepares associated paperwork. Utilizes a cashregister or similar point of sale device and follows established accounting procedures without deviation.
MINIMUM QUALIFICATIONS:
Must have some experience in a customer service or similar public contact role exhibiting responsibility,initiative, physical coordination, problem-solving, creativity, and leadership characteristics.
Work experience must demonstrate strong, clear and eff ective verbal communication and interpersonalskills, professionalism, and a customer-friendly demeanor.
Must have satisfactory attendance and safe work record.
Applicants for the position of LSA must:
Successfully complete a customer service aptitude & integrity test instrument.
Must be 21 years of age.
Be able to lift 50lbs.
Be able to work while standing for long periods of time.
Be able to work a variety of hours and days off , including up to six to eight days away from home crew base.
Demonstrate a friendly, outgoing, and courteous disposition.
Must have prior satisfactory work performance.
PREFERRED QUALIFICATIONS:
Prior experience working in a team service environment.
Some experience in a food/beverage environment, cash Restaurant and/or Travel, Hospitality industries.
COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent verbal and written communication skills.
Candidates who apply to this posting may be contacted now or at a later date when a position becomes available.
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job – we want it to be a fulfi lling experience where you fi ndchallenging and rewarding opportunities, respect among colleagues, competitive pay, benefi ts that protect you andyour family and a high performance culture that recognizes and values your contributions and helps you reachyour career goals.
All positions require pre-employment background check verifi cation, a pre-employment drug screen and proof offull vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol andperforms pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation,or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational,or other use. Candidates who engage in the usage of marijuana will not be qualifi ed for hire. Successfulapplicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as acondition of employment, subject to requests for accommodation. Fully vaccinated means 14 days have elapsedsince receiving the second dose of the Pfi zer or Moderna vaccine or 14 days since receiving the Johnson &Johnson vaccine.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testingrecords for applicants/employees intending to perform safety-sensitive duties for covered Department ofTransportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain theserecords, the individual will not be permitted to perform safety-sensitive functions.
Note that any education requirement listed above may be deemed satisfi ed if you have an equivalent combinationof education, training and experience.
Amtrak is an EOE/Affi rmative Action Minority/Female employer, and we welcome all to apply. We considercandidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), nationalorigin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexualorientation, gender identity and gender expression, genetic information, citizenship or any other personalcharacteristics protected by law.
