at Patten CAT in Oglesby, Illinois, United States
Job Description
Working Hours/Days
7am-4pm
Overview
POSTION SUMMARY:The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.Basic Duties
PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):+ The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Altorfer Branch location.
+ Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
+ Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
+ Responsible for the Shop Service P&L
+ Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
+ Manage day-to-day activities of Service Department personnel
+ Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
+ Manage service, repair and reconditioning of machines and components
+ Manage new and used equipment inspection, service and preparation for the Sales Department
+ Manage shop customer communications
+ Manage the work order process from opening jobs through job invoicing
+ Develop quotes for complex jobs and quote approvals
+ Consistently enforce work rules and company policies
+ Effectively manage all Work In Progress (WIP)
+ Conduct semi-annual performance reviews for all direct reports
+ Ensure operations conform to industry and company performance metrics and benchmarks
+ Occasionally participate in sales calls with Sales Reps.
SUPERVISORY RESPONSIBILITIES: Direct Reports: Service Supervisors, Service Writers, Service Clerks, Technicians, HelpersQualifications
EDUCATION/QUALIFICATION/EXPERIENCE:+ Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
+ Experience as an Equipment Manager or Service Manager/Supervisor a plus
+ Advanced user of all Microsoft Office products to include Excel
+ Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus
+ Working knowledge of CODA a plus
SKILLS/ABILITIES:+ Working knowledge of a P&L and financial statements
+ Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
+ Exceptional communication, management, leadership and interpersonal skills
+ Working knowledge of OSHA and EPA regulations as they relate to the industry
+ Ability to carry on effective communication with customers to maintain a high level of customer loyalty
Equal Opportunity Employer M/F/Disabled/VetsPhysical Requirements/Working Conditions
PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS: “C” Constantly (6-8 hrs/day), “F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day), or “NA” if not applicable. F Climbing F Stooping F Kneeling F Crouching O Crawling F Reaching F Standing F Sitting F Walking F Grasping F Repetitive Motion F Keyboarding Pulling Lifting Pushing O Up to 25 lbs. O Up to 25 lbs. O Up to 25 lbs. O 26-50 lbs. O 26-50 lbs. O 26-50 lbs. O Over 50 lbs O Over 50 lbs. O Over 50 lbs. C Subject to both inside and outside conditionsNeed help finding the right job?
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Req No.2023-4392
CategoryManagement
LocationUS-IL-Oglesby
TypeRegular Full-Time
Union or Non-UnionNon-Union
DivisionHeavy
CompanyAltorfer Industries Inc.
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