at WTW in Chicago, Illinois, United States
Job Description
The Role
As a Project Manager you will play a key role for our pension administration software and service delivery business by serving as the central link between clients and internal team members in the delivery of client projects. You will collaborate with other Towers Watson lines of business to develop, implement and maintain technology-based solutions and services that meet client requirements and Towers Watson commitments. You will use your system development knowledge, defined benefit expertise and management experience to oversee new system implementations and the maintenance of existing systems and ongoing services. You will play a key role in managing and expanding client relationships. You will have the opportunity to grow your project, management, consulting, client management, leadership and defined benefit knowledge and business acumen. Other responsibilities include:
• Drive superior, consistent project management for concurrent projects
• Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards
• Serve as the day to day project lead, ensuring the progress of teams against established goals
• Serve as primary, daily contact to clients on delivery of services
• Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers
• Develop a trusted advisor relationship with client contacts through efficient, quality execution of projects, effective communication, and value added consulting advice
• Provide value added consulting to clients concerning defined benefit system implementation and ongoing administration including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, etc.
• Efficiently and effectively trouble shoot and resolve client issues
• Train clients on use of new tools and approaches
• Contribute to the development of new tools, processes and solutions to meet clients’ outsourcing and broader human resources needs
• Follow firm and line of business processes, protocols and quality standards in the development and deployment of solutions
• Manage performance of teams composed of Retirement Implementation Specialists (RIS), Calculation Developers, Data Analysts, operational Centers of Excellence (COE) and others against project goals
• Hold regular meetings to monitor progress and identify any issues
• Support the generation of new business to current clients through identification and introduction of new products and services that meet client needs
• Participate in finalist presentations and other activities to help close new business
• Bachelors degree or equivalent in business, management information systems, human resources management, benefits administration or related field required; Masters degree a plus
• Proficient in MS Office (including Excel), MS Project, Windows platforms
• Ability to travel and work extended hours as needed
Willis Towers Watson is a federal contractor and sub-contractor subject to the mandatory COVID-19 vaccination requirements of Presidential Executive Order 14042. Therefore, you must certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, and you accept an offer from WTW, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.
EOE, including disability/vets (https://cdn-static.findly.com/wp-content/uploads/sites/954/2019/09/Equal-Employment-Opportunities-EEO-Policy.pdf)
