at Envista Holdings Corporation in Springfield, Illinois, United States
Job Description
Implant Direct is part of Envista’s portfolio of dental product and service companies, including more than 30 trusted brands and over 125 years of dental excellence. With over 4.6 million implants placed worldwide, Implant Direct enables dentists to advance their patients’ oral health with high-quality dental implant solutions. All implants are manufactured in the USA using only medical-grade titanium alloy, meeting the industry’s highest performance and safety standards. We offer a unique portfolio of products and solutions that elevate the performance of your practice through predictable outcomes, greater patient satisfaction, and reduced total costs. We are committed to renewing confidence and changing lives through enhancing patient access. For more information about Implant Direct, visit www.Implantdirect.com
Job Description:
Focusing on inbound sales call management, reporting to the Inbound Channel Growth Manager, the Inside Technical Sales Representative (ITSR) will leverage inbound sales calls to support customer needs and drive growth by selling and promoting Implant Direct products, services, training, and professional education programs. Furthermore, the role will focus on securing new and retaining current customers within the business while providing solutions-oriented customer service in a manner that is consistent with the organization’s code of conduct and the industry’s regulations.
Job Requirements:
ESSENTIAL DUTIES:
+ Answer inbound sales inquiries to identify needs and grow customer understanding of Implant Direct offerings.
+ Onboard top tier accounts to retain business and nurture reordering.
+ Cross-Selling products and services through inbound calls and leads.
+ Understand customers’ needs and identifying sales opportunities.
+ Answering potential customers’ questions and send additional information as needed
+ Manage and record customer complaint issues in accordance with company policies
+ Keep up with product and service information and updates.
+ Create and maintain a CRM database of current and potential customers.
+ Explain and demonstrate features and benefits of products and services.
+ Stay informed about competing products and services.
+ Attend company-sponsored training on product and sales techniques and industry trends.
+ Co-travels and customer visits, where applicable.
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
+ Bachelor’s degree or equivalent work experience
+ Minimum 3 years in B2B or customer-interfacing sales experience
+ Inside Sales or Account Management experience preferred
+ Must be able to work independently from home, in a quiet stable environment.
OTHER SKILLS and ABILITIES:
+ Experience in dentistry or dental field, a plus
+ Proficiency in Microsoft Office Suite
+ Proficiency in ERP and CRM Systems-SAP and Microsoft Dynamics, preferred
+ Excellent Oral and Written Communication Skills
+ Ability to comprehend and relay highly technical information.
Target Market Salary Range:
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$25.30 – $30.10 per hour
Operating Company:
Implant Direct
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista’s internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .
