at Heartland Bank and Trust Company in Sycamore, Illinois, United States
Job Description
Position Summary
At Heartland Bank, Retail team members are essential to our success. We are committed to providing excellent customer experiences and have a passion for building relationships. Heartland Bank supports career growth opportunities and a healthy work life balance. As a member of our team, you will feel respected, valued, and have an opportunity to contribute to the company’s success.
The Retail Supervisor is a frontline leadership position with a growth opportunity to management. This position serves as a role model and mentor, ensuring optimal customer experiences, efficient operations, and support of bank initiatives within the branch.
Essential Job Functions include but are not limited to:
- Demonstrate an excellent customer experience, engaging customers by name, in a friendly professional manner.
- Guide retail staff through frontline training to follow policies and procedures, promote compliance with auditing standards, and demonstrate sound judgement to minimize the risk of fraud.
- Coordinate and perform retail duties as needed including customer transactions, opening and servicing deposit accounts, and consumer lending.
- Demonstrate and share advanced knowledge of branch operations, bank products and services.
- Schedule retail team to maintain optimal coverage and standards of service.
- Perform essential activities to meet established goals.
- Exercises independent judgement and proactively seeks solutions.
Core Essential Job Requirements
- All employees must be able to interact in a friendly and courteous manner with customers and coworkers in order to foster a positive environment of mutual trust and respect.
- Maintain confidentiality of all customer and employee information
- Demonstrate attention to detail and produce accurate, high-quality work
- Produce an amount of work that meets or exceeds job expectations
- Fully utilize systems, tools, training and resources provided to maximize potential
- Accept feedback and redirection politely and professionally
- Assist other departments as needed
- Demonstrate regular attendance and punctuality
- Positively represent and promote the Company within the community
- Make calls on customers and non-customers to develop new business and to enhance relationships with existing customers
- Participate in various professional associations (exempt-employees) and community activities to support the Company's mission and vision and to further personal development
Other Job Requirements
- Participate in various retail and bank projects as necessary.
Education and Experience Requirements
- Associate's Degree preferred or equivalent combination of education and experience
- 2+ experience in Banking, Sales/Marketing, Retail, Sales Associate preferred or equivalent combination of education and experience
- Must comply with all requirements of the SAFE Act and obtain a Unique Identifier from the NMLS
Physical Requirements
- Regularly: Standing, Talking, Hearing, Feeling/Touching, and Vision - close, peripheral, depth, ability to adjust focus
- Frequently: Walking
- Occasionally: Sitting, Climbing and/or balancing, Reaching - with arms and hands, and Stooping, kneeling, crouching, and/or crawling
Heartland Bank and Trust Company is an Equal Opportunity Employer, including disability/vets.
