at Unity Point Health in Peoria, Illinois, United States
Job Description
Unit Secretary – ICU Unit — Methodist Hospital
8:00am-8:00pm with every other weekends and holiday rotation
Full time; Benefitted
To facilitate the activities of the unit/facility through the effective performance of receptionist, transcriptionist, and clerical processes. Acts as the front door to the unit/facility, managing information, and connecting physicians, staff, patients, and visitors with appropriate resources.
Why UnityPoint Health?
+ Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what’s right for the people we serve.
+ Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
+ Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
+ Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
+ Community Involvement – Be an essential part of our core purpose-to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.
https://dayinthelife.unitypoint.org/
Essential Functions/Responsibilities:
Essential functions are the duties and responsibilities that are essential to the position (not a task list). Do not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.
% of Time
(annually)
Acts as the front door and receptionist for the unit/facility, promoting positive relationships
· Greets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner
· Ensures that safety and privacy of patients are top priority.
· Demonstrates thorough knowledge of HIPAA through actions such as asking checking EPIC for patients listed as PRIVACY before confirming admission status. Uses 2 patient identifiers when giving transport information to other hospital staff.
· Displays warmth, concern and respect for those seeking assistance
· Answers telephone timely, professionally, identifying unit, name, and title
· Establishes positive working relationships with other hospital departments and personnel
· Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care
· Communication with others is professional and respectful
· Keeps nursing unit organized and neat, hallways free of clutter.
· Prioritizes and accurately channels incoming and outgoing information
· Provides a fresh water pass every shift.
· Tidy up patient rooms every shift.
60%Utilizes Technology accurately and efficientlyscore: N/A
+ Skillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly
+ Uses overhead paging system for emergent and non-emergent situations adhering to unit/facility policies
· Enters and scans patient documents into EMR system
· Performs phlebotomy
· Establishes and coordinates patient specimen drops within specialized laboratory software system, printing patient labels
· Assists with patient transport for testing, discharge, and change in status.
· Prepares and enters survey and other assorted data into various spreadsheets for daily and monthly reports
+ Acts as a super-user for the EMR system, assisting coworkers as needed
+ Provides updates in electronic medical record related to patient status, room assignment, discharge time
+ Schedules outpatient follow up appointments and places in electronic medical record.
+ Documents patient belongings at admission, transfer, and discharge in electronic medical record.
+ Understands and is knowledgeable of computer downtime procedures
+ Enters, modifies, and corrects patient changes as appropriate
+ Prints/copies materials for office staff as requested
+ Proficiently operates and is able to trouble-shoot fax machine and printer
20%
Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit
· score: N/AAccurately utilizes supply ordering, seeking to promote efficient and cost-effective measures wherever possible
· Responds appropriately to unit emergencies and alerts
· File/scans reports from printer/fax
· Maintains flexibility and is able to adapt to rapidly changing environment and work volume
· Attends and participates in daily safety huddles
· Attends and participates in unit committees, staff meetings
· Submits work orders for repairs or cleaning of unit/facility as needed
· Adheres to hand washing policy
· Performs extra duties as requested
10%
Basic UPH Performance Criteria
· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
· Demonstrates ability to meet business needs of department with regular, reliable attendance.
· Employee maintains current licenses and/or certifications required for the position.
· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
· Completes all annual education and competency requirements within the calendar year.
· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
10%
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education:
High School graduate or GED equivalent preferred
Experience:
Previous experience in/with a secretary or any clerical position familiar with medical terminology required
Requisition ID: 2023-127646
Street: 221 NE Glen Oak Ave
Name: 5020 UnityPoint Health Methodist Medical Center
Name: 8P ICU MMCI
FTE (Numeric Only; Ex. 0.01): 0.9
FLSA Status: Non-Exempt
Scheduled Hours/Shift: 8a-8P
External Company URL: http://www.unitypoint.org
