at Core-Mark in Naperville, Illinois, United States
Job Description
Description
Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $17 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.
We Deliver the Goods:
+ Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
+ Growth opportunities performing essential work to support America’s food distribution system
+ Safe and inclusive working environment, including culture of rewards, recognition, and respect
Click Here for More Benefits Information (https://pfgc.com/Careers.aspx#benefits)
Position Summary:
The Customer Support Advocate is responsible for assisting all customers with any inquiries regarding the company. In addition, the role is responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. The Customer Service Rep solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Responsibilities:
+ Strong communications skills
+ Run reporting and communicating results.
+ Input customer orders.
+ Input customer credits
+ Input order and invoicing information accurately and in a timely manner.
+ Handle 50-100 calls per day
+ Assist customers with orders and problems via phone and email.
+ Contact vendors and requests samples for customers.
+ Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
+ Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
+ Attend training and Customer Service meetings.
+ Performs other related duties as assigned.
+ Must be willing to work onsite
+ Working on multiple screens and multiple sites is a plus
+ Other duties as assigned.
Requirements:
+ Strong multitasking requests from customers, Sales, and internal departments.
+ Basic Excel experience preferred, but not required
+ SAP knowledge is a plus
+ Desire to work in a fast paced and collaborative environment
+ Prefer 6-12 months call center experience
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the “Company”) provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (https://pfgc.com/~/media/PFGC/Files/EEO/EEO\Policy.pdf) ; (2) the “EEO is the Law” poster (https://pfgc.com/~/media/PFGC/Files/EEO/EEO\Poster.pdf) and supplement (https://pfgc.com/~/media/PFGC/Files/EEO/EEO\Supplement.pdf) ; and (3) the Pay Transparency Policy Statement (https://pfgc.com/~/media/PFGC/Files/EEO/EEO\PayTransparency.pdf) .
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