at First American Bank in Elk Grove Village, Illinois, United States
Job Description
First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.
This hourly (non-exempt) position is responsible for the daily processing all domestic and foreign incoming/outgoing wire transfers.Must be able to satisfy on-site responsibilities in Elk Grove Village, Illinois.
DUTIES & RESPONSIBILITIES:
+ Originate outgoing wire transfers, both domestic and international, for First American Bank (FAB) customers.
+ Utilize specialized software to input wire data, communicate with the Federal Reserve, execute the wire transfer, and purchase foreign currency, all within specified time frames.
+ Utilize special account software to view customer accounts and answer general account questions as well as questions pertaining to wire transfers.
+ Collect customer information, wire transfer details, and special requests via phone and Ca$hTrac (commercial online banking system).
+ Post or apply wire transactions to customer accounts.
+ Perform administrative tasks associated with the completing, distributing, and filing of wire transfers.
+ Utilize computer software applications daily, including spreadsheets, online account systems, and wire transfer systems to process incoming and outgoing wire transfers.
+ Review customer-originated outgoing wire transfers received via interfacing cash management software.
+ Responsible for user setups and profile maintenance within the wiring system and FAB’s Business Banking platform.
+ Cross-train in other areas of the Central Operations Department, as necessary.
+ Perform other duties as assigned by management.
QUALIFICATIONS:
+ High School degree or equivalent required. Some college education a plus.
+ Minimum one year of customer service, banking experience, or bank operations experience required.
+ Must be able to work in a fast paced environment to meet Federal Reserve cut off times, while maintaining accuracy and providing an exceptional level of customer service.
+ Strong attention to detail and excellent organizational skills are required.
+ Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
+ Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
+ Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
+ Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
+ Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
+ Proficiency with Microsoft O365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
+ Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.
Occasional travel to other First American Bank locations, Bank functions and training facilities required.
+ Typical scheduled hours are Monday through Friday 7:30 am – 6:00 pm. Scheduled into two shifts. Saturdays may be required.
+ Flexible work from home options available.
+ Punctuality is required to maintain First American Bank’s customer service standards.
Job Posting Location: Elk Grove Village, IL – 700 Busse Rd
Date Requisition Posted: 3/7/2023
