at JPMorgan Chase in Chicago, Illinois, United States
Job Description
With teams located in Chicago & Bengaluru, the Middle Market Document Preparation Team, within Wholesale Lending Services, is a high-volume production-based operation function responsible for performing due diligence through organizational, collateral & lien search information as well as creation of legal documentation for new, renewed & modified bilateral commercial loan products; adhering to state specific laws & regulations. The team partners with internal legal on document customization as required. Key systems used within Doc Prep are CLW/Aurora, Hot Docs & related third party sites.
Job summary
You will serve as the Global Head for Middle Market Document Preparation reporting into the Head of Flow Originations while managing a direct team of ~10. They are responsible to ensure the highest level of quality, ownership of the Doc Prep function, delivery of agreed upon service levels and attainment of compliance and control objectives in the most efficient way possible. In this role you will be highly visible and will collaborate regularly with Middle Market Leaders and other key business partners.
Job responsibilities
+ Lead a diverse global team; driving high employee satisfaction and retention; develop a strong pipeline of successors; manage individual and team performance goals and expectations.
+ Responsible for support of process and policy initiatives designed to improve speed, quality, overall efficiency, and create a more client focused and commercially oriented Document Preparation Operation including key technological transformations currently in flight
+ Provide appropriate governance and accountability for all business initiatives; ensure organizational alignment in the design and execution of initiatives while developing expertise in operational processes and gain in-depth understanding of business unit needs and outcomes
+ Promote a culture of continuous improvement with discipline around end-to-end workflow/process skills; participate in the review and recommendation of operational systems and procedures; develop and implement best practices in loan operations
+ Develop and implement business strategy, and influence change through effective relationship management across a wide network of partners and leverage proven financial acumen to manage budget, identify and calculate cost savings (business case development) and to direct capacity planning/project allocation
+ Direct processing and service initiatives through influence and partnership with internal teams (e.g., Risk, Operations, Sales, etc.) while presenting progress and strategy to varied audiences including executives and business partners in a crisp and efficient manner
+ Work with Risk/Control partners to proactively identify and close any control gaps that may exist and guide the development and implementation of policies and procedures to ensure a strong controls infrastructure
Required qualifications, capabilities, and skills
+ 5+ years of commercial banking/lending experience, loan documentation or collateral perfection experience
+ Demonstrated, well-rounded leadership with 5+ years in leadership roles in Financial Services (or comparable industries), Credit, Service/Operations, and/or Commercial/Business Banking with proven ability to make appropriate decisions in a high-volume environment.
+ Well-developed ability to attract, train, motivate, develop, and retain employees
+ Strong interpersonal skills and demonstrated success in building collaborative relationships with ability to influence the development and execution of key risk and operational strategies and projects with proven communication skills, both verbal and written, with ability to present to varied and large audiences, including senior executive updates
+ Demonstrated financial acumen to manage budget, identify and calculate cost savings (business case development), to direct capacity planning/project allocation and coordinate/plan daily production pipeline
+ Established background in promoting a proactive risk culture and driving control initiatives, including knowledge of regulatory requirements
+ Exceptional analytical, project management, decision-making and problem resolution skills
Preferred qualifications, capabilities, and skills
+ Bachelor’s Degree in business or legal related field
+ Experience with related credit systems such as ACBS, ARC/iCRD, Deal Works, HotDocs etc
+ Commercial/high volume credit operations experience in conventional, real-estate and/or Small Business Administration loans (SBA)
+ Knowledge of the Firm’s or similar financial institution’s credit policy
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
