Housekeeping Supervisor

at Hersha Hospitality Management LP in Chicago, Illinois, United States

Job Description

Opportunity: Housekeeping Supervisor

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Potential Career Path

Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions

+ Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

+ Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)

+ Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.

+ Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.

+ Issue cleaning supplies and equipment to associates.

+ On occasion, clean rooms or assist staff with cleaning rooms.

+ Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor.

+ Supervise laundry employees, if applicable.

+ Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels.

+ Follow sustainability guidelines and practices related to HHM’s EarthView program.

+ Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

+ Practice safe work habits and wear protective safety equipment.

+ Assist in the breakfast area as needed.

+ Ensure overall guest satisfaction.

+ Perform other duties as requested by management.

Position Requirements

+ High School diploma preferred.

+ Previous housekeeping experience or equivalent training required.

+ Previous supervisory responsibility preferred.

HHM Benefits and Perks

+ Competitive wages for full time and part time opportunities

+ Medical, Dental and Vision Health Insurance

+ Paid Time Off

+ 401k Company Match

+ Free Basic Life Insurance

+ Travel Discounts

+ Commuter Transit and Commuter Parking Benefits

+ Employee Assistance and Wellness Program

+ Educational/Professional Development

+ Referral Bonus Program

Work Environment and Context

+ Work schedule varies and may include working on holidays, and weekends.

+ Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

ID: 2023-45450

UltiPro Location Description: 110 W Huron St. Chicago Illinois 60654 US

External Company URL:

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Job Posting: JC236441940

Posted On: Mar 17, 2023

Updated On: Apr 20, 2023

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