at Hersha Hospitality Management LP in Chicago, Illinois, United States
Opportunity: Housekeeping Supervisor
Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.
Potential Career Path
Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager
Essential Job Functions
+ Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
+ Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)
+ Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.
+ Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
+ Issue cleaning supplies and equipment to associates.
+ On occasion, clean rooms or assist staff with cleaning rooms.
+ Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor.
+ Supervise laundry employees, if applicable.
+ Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels.
+ Follow sustainability guidelines and practices related to HHM’s EarthView program.
+ Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
+ Practice safe work habits and wear protective safety equipment.
+ Assist in the breakfast area as needed.
+ Ensure overall guest satisfaction.
+ Perform other duties as requested by management.
+ High School diploma preferred.
+ Previous housekeeping experience or equivalent training required.
+ Previous supervisory responsibility preferred.
HHM Benefits and Perks
+ Competitive wages for full time and part time opportunities
+ Medical, Dental and Vision Health Insurance
+ Paid Time Off
+ 401k Company Match
+ Free Basic Life Insurance
+ Travel Discounts
+ Commuter Transit and Commuter Parking Benefits
+ Employee Assistance and Wellness Program
+ Educational/Professional Development
+ Referral Bonus Program
Work Environment and Context
+ Work schedule varies and may include working on holidays, and weekends.
+ Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It
UltiPro Location Description: 110 W Huron St. Chicago Illinois 60654 US
External Company URL: www.hershahotels.com