at Gallagher in Rolling Meadows, Illinois, United States
Job Description
Intro
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that – with proper management – a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.
So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.
Overview
We are seeking a highly motivated and experienced Director, Business Impact to oversee successful deployment of innovative risk management products and services. In this role, you will enable our internal customers to make the most of our newly launched (and piloted) products and services, ensuring that these new products make maximum impact on our business (and client outcomes) and don’t become ‘shelfware’.
Responsibilities
+ Design thinking: Considering a product or service from the user’s perspective during the design phase.
+ Process planning: Identifying key behaviors, activities, processes, or similar required to make a given project a success after launch.
+ Incentive setting: Aligning incentives to ensure above process works as intended, with clear expectations and benefits/consequences for all involved.
+ Socialization: Gaining buy-in and conducting training so that users or stakeholders have both the willingness and knowledge to follow the plan.
+ Measurement & target setting: Quantified reporting on progress of above relative to targets.
+ Management by exception: Where reporting shows that the plan is not being followed, work cross-functionally to drive change.
+ Change management: Ensure change management best practices are followed throughout the product development lifecycle, from proof of concept to full product launch.
+ External point of contact: Act as a point of contact during the change management process.
+ Ability to perform above for 3-5 major initiatives per year (generally running in parallel).
Qualifications
+ At least 5 years of experience in a relevant role (e.g., change management, results delivery, business impact or similar cross-functional, incentive-oriented roles).
+ Proven experience in successful product deployment and change management best practices.
+ Strong project management, analytical, and problem-solving skills.
+ Excellent communication, interpersonal, and leadership skills.
+ Ability to work independently and as part of a team.
+ Experience in stakeholder management and incentive plan design.
+ Ability to present and conduct trainings, both internally and externally.
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
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Additional Information
Click Here (https://www.isrvr.com/is/DigitalAssets/EligiblityRequirements/index.html) to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
