at Robert Half in McHenry, Illinois, United States
Job Description
Description Robert Half is looking for a Help Desk Analyst to support local and field users in a growing company. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Mchenry, Illinois area and is a full-time opportunity.
How you will make an impact
- Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups
- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
- Independently investigate and implement solutions to technical issues Requirements – Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
- Routers experience preferred
- Adeptness in Fortinet Firewalls
- Switches experience highly desired
- Solid understanding of Basic Network Troubleshooting
- Strong familiarity with Microsoft Office 365
- Ticketing System experience preferred
- Experience in user administration and bug fixing in a client server environment
- Strong problem solving and analytical skills
- Understanding of basic networking concepts
- 3+ years of prior experience
- IT support ticketing system experience desired Technology Doesn’t Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
