at Trustmark in Lake Forest, Illinois, United States
Job Description
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
Voluntary Benefits Solutions is looking for a Client Implementation Manager to build consultative relationships with clients, brokers, and enrollment partners to provide excellent case implementation service and training that differentiates VBS from its competition.
**_*For candidates based in IL/WI (within travel distance), this will be a hybrid role and the ideal candidate will be required to work on-site at our office in Lake Forest, IL for 2 days. Fully remote candidates are also welcome to apply.*_**
Job Responsibilities:
+ Develops and manages client implementation project plans for new and existing client implementations.
+ Coordinates with internal and external partners to ensure appropriate timeframes are established and key timelines are met throughout the implementation process
+ Establishes self as single source of contact for clients, brokers and enrollment partners during the implementation and enrollment process
+ Demonstrates a solid knowledge of Trustmark’s Voluntary products, services, and technology platforms and displays an understanding of interdependencies/relationships with other internal partners
+ Conducts product and technology platform enrollment trainings for key agencies, brokers, and benefit counselors.
+ Establishes and builds cohesive partnerships with internal and external customers
+ Overall, delivers exceptional and timely customer service when addressing implementation questions and issues. Manages and stewards implementation issues toward resolution in a timely and efficient manner
Education and Experience Required:
+ Minimum of three year’s insurance industry knowledge and/or experience in operations or account management.
+ Four year degree or equivalent.
+ Ability to travel 20-40% within assigned territory.
+ Strong project management skills.
+ Presenting and training experience.
+ Possesses excellent interpersonal and communications skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs.
+ Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight.
Preferred:
+ Voluntary/Worksite marketplace experience preferred.
+ Active life and health license preferred or the ability to complete/obtain within first year of employment with company support required.
Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.
For the third consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.
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