at CBRE in Springfield, Illinois, United States
Job Description
Senior Director of Lease Administration – Hybrid
Job ID
111144
Posted
09-Nov-2023
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Executive Management, Sales & Leasing
Location(s)
Dallas – Texas – United States of America, Remote – US – Remote – US – United States of America
CBRE is the global leader in real estate services and leverages the industry’s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate services firm. CBRE has over 100,000 employees and operates in more than 100 countries. We are looking for a Senior Director of Lease Administration to join our team. This is a remote role.
About the role
The Senior Director of Lease Administration is accountable for providing effective leadership of Portfolio Services (PS) operational onsite and regional Lease Administration service delivery teams. This role will work in a matrix environment with senior business leaders and colleagues globally to deliver service to Americas PS clients.
What you’ll do
The role entails leading and guiding a hard-working management team accountable for Lease Administration Strategy on Client Care, operational excellence, best-in-class standards, and governance for operational teams.
+ Org Structure: Reports into the Americas portfolio services Leader
+ Direct & Matrix Reports: Operations Lead for On-Site teams and SSC Teams assigned to accounts
Service Delivery
Partner with the GWS Directors to develop and maintain a framework for operational processes, risk management, consistency, and standard methodologies.
Support continuous improvement efforts to streamline process adoption across operational and account teams.
Develop and maintain a proactive communication strategy with leadership across GWS region on business updates, operational excellence, client satisfaction risk and customer concerns.
Act as critical issue point for GWS Leadership if any risks or service issues arise ensuring resolution of said customer concern.
Client Care
Work with Portfolio Services senior leadership to ensure high levels of client care.
Risk management
Support programs that enable the team to better recognize and handle commercial and operational risks; in alignment with wider GWS risk programs.
Ensure the firm anticipates and mitigates potential risks; performs root cause analysis and action plans to address unanticipated issues or events and enforce compliance standards.
Partner with global compliance to ensure teams are meeting our control objectives and adhering to our strategy around compliance.
What you’ll need
+ Bachelor’s degree in business, real estate or a related field.
+ Minimum of 10 years commercial real estate experience with an in depth understanding of lease administration functions and services. Experience in property management or real estate accounting a plus.
+ Excellent interpersonal, communication and presentation skills.
+ Outstanding analytical and quantitative skills with the ability to problem solve and recommend multiple solutions.
+ Excellent computer proficiency with Microsoft Excel, Word, PowerPoint, Outlook.
+ Experience conducting financial and business analysis, preparing budgets, forecasts, and reports.
+ Eye for business, leadership, and strong communication skills.
Why CBRE?
An environment of respect, integrity, service, and excellence crafts our approach to every opportunity. We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in! Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Director of Lease Admin position is $150,000 annually or $72.12 per hour and the maximum salary for the Sr Director of Lease Admin position is $175000 annually or $84.13 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
