at Link Solutions, Inc. in Rock Island, Illinois, United States
Job Description
Link Solutions is seeking a Computer Desktop Support Technician at Rock Island Arsenal, IL. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
*Non-remote: A sign-on relocation bonus is available.
In this role, the Computer Desktop Support Technician will provide Tier 2 touch labor on-site and remote support for computer workstations, printers, peripherals, and multifunction scan/print devices.
Job Responsibilities:
- Migrate, repair, install, test, maintain, and upgrade computers, and network operating systems software.
- Plan and implement system support including printers, VPN clients, and bar-code scanners.
- Monitor and manage several ticket queues in Remedy. Document solutions and workarounds, and maintain the knowledge database (e.g. known errors, workarounds).
- Assist in the design, planning, and implementation of configuration and installation of new hardware and software.
- Respond to user requests and assure timely follow-up on all helpdesk issues.
- Configure computer workstations to attach to enterprise-level print servers.
- Perform workstation imaging and equipment lifecycles/upgrades.
- Perform troubleshooting and provide solutions to common and advanced workstation issues.
- Provide input on the effectiveness of deskside support system methods and procedures.
- Assist in the patching of desktop clients and end-user devices.
- Load new software onto workstations.
- Conducts site surveys; assesses and documents current site configuration and user requirements.
- Configures computers, communications devices, and peripheral equipment.
- Works to configure and maintain both commercial and on-site developed software.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
